Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I've you've received an autoreply, make sure to respond so our team can get back to you personally. If you've already responded to that, then just hold tight--we'll get back to you just as soon as we can! ^NS
Oh no! I'm sorry to hear that happened. You'll need to contact our Support Team for this issue: msft.it/6015kLU8v. We'll be able to investigate your account as soon as we can. ^FF
Our Support Team can assist you with troubleshooting this issue: msft.it/6018kLoLw. Please complete this form and one of our agents will reach out to you as soon as possible! ^FF
If you're running into an issue with your realm, our Support Team can look further into this for you! Please fill out the form at msft.it/6014kLomr and one of our Realms specialists will get back to you as soon as possible. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6014kLod4. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015kLodf ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6018kLojq. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019kLojS ^FF
Sorry to hear that happened! Thanks for letting us know you've already contacted our Support team; one of our agents will get back to you about this as soon as possible! ^FF
Hey there Chris, sorry to hear you're running into an error with migrating your account! Can you let us know what the error message says? Feel free to attach a screenshot, and make sure to block any personal account details for your privacy and safety. ^FF
Hey there, if you're having trouble launching the game after migrating your account, make sure to use the Microsoft login option and check out our FAQ for other troubleshooting options: msft.it/6016kLorC. You can contact Support for further help: msft.it/6019kLoTB ^FF
After migrating your account, it may take a few days for the Migrator cape to appear on your account. If you still don't see it after a few days, then please contact Support: msft.it/6016kLo36. ^FF
Sorry to hear this has been happening! Please check our help pages to troubleshoot this issue: msft.it/6014kLoJY. If you require further help, then please contact us at msft.it/6016kLoJm and one of our technical specialists will assist as soon as possible. ^FF
It looks like this is a known issue that our teams are looking into. Please contact our Support here: msft.it/6012kLWhk and one of our tech specialists will be able to assist you with troubleshooting this launcher issue! ^FF
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Hi Roy, I'm sorry to hear this happened to your world! Check our site for possible solutions: msft.it/6017kLW0l. If you still require assistance, please fill out our contact form and one of our tech specialists may be able to help: msft.it/6018kLW0m. ^FF
You'll need to contact Support if you purchased Java and an agent will assist you with a refund if eligible: msft.it/6011kLWq5. If you purchased a Bedrock version of Minecraft, then you'll need to reach out to the platform in which you'd purchased the game initially. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6010kLWY0. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011kLWYF ^FF
I'm sorry to hear that happened, Josh! Our Realm team may be able to help out with this. Please fill out our form at msft.it/6016kLWPI and we'll be sure to take a closer look at this as soon as possible. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6015kLm4V. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016kLm4n. ^FF
Hey there, can you let us know what's going on when you try to join your Minecraft realm? Feel free to attach a screenshot or photo of any error messages you might be seeing. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6019kLm9h. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6010kLmi6 ^FF
I'm sorry to hear you were double charged for Java, Joseph! One of our agents can assist you with refunding the extra charge, so please fill out our contact form at msft.it/6019kLmZH and make sure to include the Transaction IDs for both of these charges. ^FF
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