Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^NS
1
1
We can definitely look into that for you. Go ahead and send us a message at msft.it/6013kIi5S and we'll see what we can do to help! ^NS
1
We can certainly take another look and see what we can do! Please send us a new ticket at msft.it/6015kI91L, and we'll be happy to check that out for you. ^NS
As a first step, please check out our connection troubleshooting FAQs--msft.it/6019kIgSF for Java, or msft.it/6010kIgS2 for Bedrock. ^NS
That sounds super frustrating. Can you check out our bug site at msft.it/6013kIgdP? If you find any reports that match, be sure to upvote and add any new information that would help. ^NS
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For further assistance, please send us an email at msft.it/6010kIgRw and we will assist. ^NS
It sounds like you might be logged in with a different Microsoft account than the one you migrated to. Make sure to use "Microsoft Login" & check out this FAQ: msft.it/6013kI5az! If you're still having trouble, contact us at msft.it/6014kI5aM so we can help. ^NS
You definitely don't need to rebuy the game after migrating. If you're just seeing the demo mode, remember to use the Microsoft login option & check out this FAQ: msft.it/6019kI56F! ^NS
No worries, we would be happy to help. Send us a message at msft.it/6014kIeIM, and we can look into that for you! ^NS
Sorry to hear you're having trouble with the launcher. Can you send us a message at msft.it/6015kIeUU? Our Tech team will be happy to check that out for you. ^NS
2
It looks like you've already contacted support, and we're investigating this for you. Thanks for your patience! We'll reply back to you just as soon as we can. ^NS
I'd recommend doing a search on our bug site here: msft.it/6017kIdJV If you find a bug that matches your issue, go ahead and upvote it and add any details that haven't been mentioned yet! Otherwise, you're welcome to submit a new report if this keeps happening. ^NS
You may run into some issues if you've got two launchers installed. If you are, go ahead and uninstall one of the launchers and see if that resolves the issue for you! ^NS
1
1
Since you're downloading through the Microsoft Store, I would recommend checking their FAQs as a first step: msft.it/6018kIbu4 ^NS
The demo mode often pops up if you're logged in to the wrong account. Try adding a new account (select Microsoft Login for new or migrated accounts), and log in with the account used to buy the game. If that doesn't resolve your issues, message us at msft.it/6012kIwTm ^NS
Could you send us a screenshot of any errors you're seeing? (Make sure to block out any personal info!) We can take a look and see what the issue might be. ^NS
1
It sounds like that purchase may have failed. Sometimes a bank will put a temporary hold on funds even if the charge didn't go through. Check out our FAQ for some troubleshooting steps!
msft.it/6011kIkbT ^NS
Storage limits keeping you from creating/converting worlds? We suggest you remove as many saved templates as possible then retrying. If it still doesn’t work, let us know: msft.it/6019kIkJF ^NS
Hmm, that sounds like it may be a bug. Go ahead and do a search on our bug site here msft.it/6017kIXhB and see if you can find a report that matches. ^NS