Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm sorry to see that this happened! Please contact our Support Team at msft.it/6013kNEzD so that one of our technical specialists will be able to assist you further with this issue. ^FF
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Hey there, if you're having any issues with accessing your account after migration, remember to use the Microsoft login option & check out this FAQ for more possible solutions: msft.it/6017kND21. ^FF
That's definitely no good! Are you running into any error messages when you attempt to download your Bedrock realm? Or does it just seem like the download progress is freezing or unresponsive? ^FF
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Hi Justin, Realms can sometimes take a bit of time to update after a new release. If your Realm hasn't updated yet, please be patient as we roll out the update to all Realms! If you still need help with your Realm, please contact Support: msft.it/6012kNDs6 ^FF
Hi Sebastian, if you're missing any Marketplace content that you've purchased, please contact our Support Team at msft.it/6014kNDjO and one of our Marketplace specialists will be able to look further into this for you. ^FF
One of our account specialists will be able to assist you with this! Please contact our Support at msft.it/6018kNDRI, and we'll reach back out to you as soon as possible. ^FF
In this case, you'll need to fill out our contact form at msft.it/6013kNDM1 and one of our technical specialists will be able to look into this further for you. Please make sure to include the troubleshooting steps you've already tried as well. ^FF
Information on how to buy Minecraft on your preferred platform can be found at msft.it/6015kND1h! Other purchase options can be found at msft.it/6016kNDG6. ^FF
Hey there, if you have any trouble launching Minecraft after migrating your account, please remember to use the Microsoft login option & check out our FAQ at msft.it/6018kN8fE for more possible solutions! ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6018kN8Iy. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019kN8IJ ^FF
I'm sorry to hear this happened! Are you able to restore your realm world(s) from a backup at all? You can also check out our help site for more troubleshooting options & tips: msft.it/6015kN8Sx. ^FF
That's no good! Please contact us at msft.it/6013kN8ml, and we would be happy to look into that for you. ^NS
There are a few different things that could cause this. Please take a look at this article, and see if one of these suggestions resolves your issue:
msft.it/6014kN8cO ^NS
It sounds like you've done quite a bit of troubleshooting. We can definitely look into that further for you, go ahead and contact us at msft.it/6017kN8gF so our Tech team can help. ^NS
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Sorry to hear those reset emails aren't arriving! Please contact us at msft.it/6013kN8eS, and we'll look to see what's causing the issue. ^NS
Can you send us your ticket number? We would be happy to make sure we received it and check on the status for you. ^NS
That's no good, we can definitely check on that for you. Please contact us at msft.it/6018kN8Pm so our Tech team can take a look.
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No worries, we can certainly look into that for you. Please contact us at msft.it/6012kN8OE, and our Tech team will be happy to help. ^NS
Apologies for any confusion. To clarify, it looks like you were chatting with one of our Minecraft experts. They can offer general troubleshooting, but our Tech team will be in a better position to help with your situation. Please request to be escalated so they can help out! ^NS