Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm glad to hear you received a response! We do require certain information in order to verify an account. Please reply with that information to the best of your ability so that the agent can help you out! ^NS
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Thanks for sending this! I can confirm your ticket was received, and one of our agents is working on it currently. Hold tight, and we'll get back to you as soon as we can. ^NS
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If you didn't receive a confirmation email from Mojang, this means the payment did not go through on our end. Sometimes banks can place a temporary hold on those funds; those will typically disappear in a few days. Please see msft.it/6015k2EWl for more info! ^NS
Unfortunately we're only able to open image files; we aren't able to open other file types that are sent to us via email. You're welcome to send a couple of screenshots if it helps illustrate your issue, though! ^NS
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that should fix the issue as soon as possible. In the meantime, please reach out to us at msft.it/6017kNBgv so our Tech team can assist! ^NS
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Just to check, were you chatting with one of our Minecraft experts? Our Minecraft experts can help provide general troubleshooting steps, but our Tech team can assist further. If you ask the expert to be sent to the Tech team, they'll be happy to help. ^NS
Thanks for the extra information! Unfortunately, it's likely that a mobile data connection isn't strong enough to maintain a steady connection between the game server and your devices. WiFi is more likely to be a reliable connection! ^NS
Glad to hear you're enjoying the update! The slime issue does seem odd though--this may be a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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No worries, we can certainly help with updating your email as long as we can get you verified. Please contact us at msft.it/6011k2PJd! Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
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Thanks for doing all that troubleshooting work! It sounds like you received an auto reply, so go ahead and respond to that email. That will send you back to our Tech team so they can assist further. ^NS
No worries, we'd be happy to look into that for you. Please contact us at msft.it/6015k2OxH, and include the error message. (You can also attach the screenshot itself!) Our Tech team will be happy to assist. ^NS
No worries, that's definitely something we can look into. Please contact us at msft.it/6011k2OlH, and be sure to include the error name in your message. ^NS
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Go ahead and contact us at msft.it/6011k2O5J, and feel free to include this screenshot. Our Realms team will be happy to check that out for you! ^NS
Our Support emails come from a different domain, so you should still receive those even if something is going wrong with the other emails. If the issue is still happening, please send us a new ticket at msft.it/6014k2OVM so we can investigate. ^NS
I can imagine how frustrating that would be. It sounds like you've already tried some troubleshooting steps, but just in case, please check our FAQs for connection troubleshooting-- msft.it/6013k23Wx for Java, or msft.it/6014k23WI for Bedrock. ^NS
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There are a number of different reasons that payments can fail, and we're not always able to tell on our end. Please check out this article for some suggestions and troubleshooting steps: msft.it/6019k23MW ^NS
If you're not seeing the update yet, you may need to install the update manually. For Bedrock editions, check the appropriate store for updates--for example, Microsoft Store for the Windows version. Let us know if that helps! ^NS
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If you purchased the game after December 1, 2020, then your account is already a Microsoft account--you don't need to migrate! If you purchased before that though, please contact us at msft.it/6016k2MY0, and we'll check out your account. ^NS
It definitely sounds like he's tried a lot of troubleshooting already. Have him write in to us at msft.it/6017k2MVF. For privacy reasons, he'll need to submit his own ticket, but our Realms team will be happy to look into that for him! ^NS
We can definitely look into that for you. Please contact us at msft.it/6010k2z4e, and our Tech team will be happy to investigate. ^NS