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Redmond, WA
Joined January 2013
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You will need to reach out to the specialist in the ticket to assist you in this matter. Make sure to respond back to them. ^TK
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Do you happen to have the ticket number handy? I can take a look into what's going on, however, I can't change the outcome provided by the specialist. ^TK
Checking out the link, it works on my end! Have you happened to try a different browser to see if that assists? ^TK
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Sorry you're having a hard time purchasing the game. For help with purchasing issues, please visit msft.it/6016kv59j ^TK
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In that case, please submit a ticket up to our account recovery team with your username and the transaction ID for assistance: msft.it/6014kvehi ^TK
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If you're still having issues logging in at this time, can you please screenshot the error so that I can work to assist you? ^TK
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Please submit a ticket up to our tech team so that we can take a closer look into assisting you with this issue: msft.it/6018kve2q ^TK
Not that I have seen! Are you still having issues at this time and what steps have you tried to fix them? ^TK
I would suggest starting off by uninstalling, running as administrator, and making sure your firewall/antivirus has given Minecraft full permissions. ^TK
Sorry to hear your account was stolen! Please submit a ticket up to our account recovery team with your username/transaction ID to verify ownership: msft.it/6012kveiw ^TK
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No worries, we can fix this! Submit a ticket up to our support team and make sure to add the receipt of purchase: msft.it/6013kvegV ^TK
Can you tell me if you're trying to get a password reset for the Windows 10 Edition or Minecraft Java Edition? ^TK
It sounds like you're not signing in with the correct credentials! If you're not able to access the account submit a ticket up to our account recovery team with the transaction ID and username: msft.it/6012kveTu ^TK
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Sorry about that! If you submit a ticket up to our tech team we can take a look into what's going on and work to assist you: msft.it/6019kveKL ^TK
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Do you mind clarifying a bit? I am unsure if you're having issues with your account or a server. Thanks! ^TK
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The best option is to submit a ticket up to our account recovery team! Make sure that you include your username/Transaction ID to best recover the account: msft.it/6014kvj9j ^TK
I'm sorry, I am not quite sure I'm following the issue that you're having. Can you clarify so that I am able to assist you? ^TK
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