Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hey there, sorry to hear you are having difficulties with your login. Please reach out to our agents over at msft.it/6012ktqW2 Provide them with any screenshots of the error messages you are receiving. ^NQ
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Hey there, thanks for letting us know about some of these bugs. You can make a report of them over at msft.it/6018ktqmn. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019ktqmX ^NQ
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Hey there, thanks for letting us know and I can understand how frustrating being locked out can be. Please complete our request form at msft.it/6015ktqlB so we can quickly and safely assist with your question! ^NQ
Hey there, I'd be more than happy to help you. Please reach out further to our team at msft.it/6019ktqbN Provide them with as much information as possible including screenshots of any issues. ^NQ
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Hello there, I know how frustrating seeing things despawn can be. I hope some of these troubleshooting steps may be of some use to you. msft.it/6011ktqbH ^NQ
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Hey Charlie, I hope some of these purchase troubleshooting steps will be of some use. msft.it/6018ktqpA ^NQ
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Hello Jaime, sorry to hear you are having difficulty with your Realms connection issues. Please visit msft.it/6015ktqJf and let me know if you are able to find a solution. ^NQ
Sorry to hear you are having difficulty trying to download some new content. Some users reported removing as many saved templates as possible to be the solution. If you are running into difficulty after please reach us here: msft.it/6019ktq1T ^NQ
Hi Lukas, sorry to see this screen won't go away for you! It looks like this is a known issue and our technical team can assist you further with this. Please fill out our form at msft.it/6015ktuvZ and one of our agents will get back to you as soon as possible! ^FF
I'm so sorry to hear that happened to you. We do try to respond to tickets as quickly as possible in the order that they were received, and we truly appreciate your patience! ^FF
Hey there, sorry to hear you're running into Demo mode! If you have any trouble launching the game after migrating, remember to use the Microsoft login option in the launcher and check out this FAQ: msft.it/6011ktujT for more info. ^FF
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Hey there, I know this issue can cause dome frustration. It looks like you might be running into Demo Mode in the launcher. Please visit msft.it/6012ktuZ4 for more info, and make sure you're signing in to the correct account in order to view your skins. ^FF
Thanks for letting us know. Our Realms specialists will be able to look into this further for you, so please fill out our form at msft.it/6019ktuTP and provide as much info about this issue as you can, and an agent will reach back out to you as soon as possible! ^FF
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Hi Christopher! If you believe you've encountered a bug, please check our site to see if any other players have reported this issue: msft.it/6011ktuMz. If this issue hasn't been reported yet, then feel free to submit a new report for our mods/game devs to take a look! ^FF
Hey there, I know it's pretty frustrating when the game isn't working as it should. Can you let us know what's going on when you try to play Minecraft on your Xbox? If you can share any pictures of what you're seeing (error messages, etc.) this will really help us out! ^FF
I'm sorry to hear there's been an issue with realms on your console! Are you seeing any specific error messages when you try to access a realm? Feel free to attach a photo in your reply, while making sure to block any account info for your privacy. ^FF
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I'm so sorry to hear that happened! Can you try uploading a backup of your world? More info on that here: msft.it/6018ktPda. Unfortunately, we're unable to restore any items lost in the game, so I'd recommend trying to restore your world from a backup. ^FF
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Hey Jayden! It's possible in certain light levels to see skeletons out in the day, but if you believe you've run into a bug, then please check out our bug tracker for any existing reports, or submit a new bug report: msft.it/6014ktPK8. ^FF
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Hey there, if you haven't yet gotten the invite to migrate yet, then you'll need to wait until the notice appears for you in the launcher. More details about migration can be found in our FAQ here: msft.it/6011ktPE5. ^FF
If you're having any issues signing in to play the Windows (Bedrock) edition of Minecraft, make sure your game is updated and you're connected to Wi-Fi, and if possible, try signing in to a different device. Please contact Microsoft for further help: msft.it/6016ktOx6. ^FF