Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
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- Followers 478,605
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Unfortunately problems such as difficulty using tags are difficult for us to process. Please submit a bug and look at other reports for potential solutions. msft.it/6013kaxm1 ^NQ
We have an account team that is available to help assist you in account recovery if you are running into issues. msft.it/6015kaxp3 ^NQ
It sounds like you may be using the wrong launcher or potentially you are logged in with multiple usernames. I will provide a link to troubleshooting Demo mode, if you still have issues let us know. msft.it/6012kaa58 ^NQ
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I'd be more than happy to help you access your game. Reach out to our team over at msft.it/6015kaaKH provide them with the verification of your purchase and they'd be more than happy to help you. ^NQ
If you don't have your Transaction ID still reach out to our team and provide them with as much information as possible. msft.it/6019kavxl ^NQ
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Sorry to hear you're 'having issues redeeming your son's coins! Have you tried the following steps: msft.it/6016kvcqs ?
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Submit a ticket up to our Dungeons team and we'll take a look into what's going on : msft.it/6014kvccY ^TK
Sorry about that! I meant to give you the option to submit a ticket: msft.it/6017kviHd ^TK
We have a tech team in place to assist with issues just like this! Submit a ticket upward and let them know all the steps you have already tried. ^TK
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If you are running into issues with your newly purchased account submit a ticket upward to our account team and we'll investigate: msft.it/6019kv9F9 ^TK
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If you'd like to submit a suggestion, please visit msft.it/6018kv9Q4 ^TK
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That is pretty weird! You can still submit that ticket upward if you would like us to review what's going on. ^TK
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You will need to have a Microsoft account if you wish to play multiplayer on Nintendo Switch edition! ^TK
If you're still having issues at this time we can look into it with our accounts team! Are you making sure you're logging in with your Microsoft Account? ^TK
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Sorry to hear you're having issues logging in! If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6015kvgYb! ^TK
Please visit our bug report site to see if the problem has already been reported: msft.it/6012kvgZ4. You can watch and upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013kvgZf
It's likely that the payment has failed and left the transaction in a pending state! You can read more here, please visit msft.it/6018kvgP0 ^TK
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If you submit a ticket up to our Realms Team we can look into expiring the new Realm and adding the days to your existing Realm: msft.it/6011kvgMV ^TK