Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thank you for letting us know about this. I've made sure to pass this along to the appropriate team so that this can get correctly sorted out! ^FF
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Hey there Todd, sorry to hear there's been an issue with the game! If you're running into any specific error messages, can you please share that with us? Feel free to send us a screenshot while blocking any account info for your privacy. ^FF
Hey there, sorry to hear this happened! This might be a failed purchase (if you didn't receive a transaction ID). Please check out our FAQ for more details: msft.it/6014kSCm8. If you did receive a transaction ID, then please contact our Support: msft.it/6015kSCmD ^FF
No worries, we'll get this figured out! If you reach out to Xbox/Microsoft Support they can assist you in getting everything updated: msft.it/6012kSC14 or msft.it/6014kSC1A. ^TK
Hey there, are you having any issues with purchasing Minecraft? Or, have you already purchased the game and are running into an issue with accessing the game? Please let us know how we can help! ^FF
Sorry to hear that message has been popping up! You'll need to make sure your Xbox settings are correct: msft.it/6010kS7Za. If these settings are already in place and you're still getting this error, then you'll need to reach out to Xbox Support: msft.it/6011kS7Zx ^FF
Can you grab me a screenshot of where you're signing in? Is it also saying demo mode at this time? ^TK
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Hey there, if you're not receiving emails to reset your password, then you'll need to contact our Support team. They can investigate the issue further for you: msft.it/6010kSACn. ^FF
Hey there JJ, sorry to hear there's been some trouble logging into Minecraft! If there's been an issue with the account after migration, then you'll need to contact our Support team so that we can investigate the issue for you further: msft.it/6017kSALR ^FF
Hey there, sorry to hear there's been an issue encountered with your realm! Can you provide us with a screenshot/photo of this error that you're seeing, so we can better assist you with this? Make sure to block any personal account info for your privacy. Thanks! ^FF
We are more than happy to help! If you submit a ticket up to our account recovery team, along with your transaction ID/username we can look into getting you back into your account: msft.it/6016kSAUG ^TK
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Sounds like there is a connection issue taking place somewhere. Did you recently download any new programs or has an update occurred on anything? ^TK
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Hi Kevin, I'm so sorry to hear that happened to your account. You can contact our Support team at msft.it/6018kSAzm and one of our agents will help you as soon as possible! ^FF
We're unable to disable another player's Minecraft account at the request of another player. You will need to reach out to the friend in question to try and get the username back. ^TK
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I'm sorry to hear there's been an issue with accessing your account! To keep your information secure, please complete our request form at msft.it/6013kSA1P so we can quickly and safely assist you with this. ^FF
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Do you happen to have the ticket number? If you do and provide me with it, I can take a look into what's going on. ^TK
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Hey there, we do apologize about any delay you're encountering. We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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Hey there! If you have any issues or questions about the Education Edition of Minecraft, please contact Education Edition Support for further assistance: msft.it/6013kSff1. ^FF
It sounds like the payment failed and put the purchase in a pending state on your account! These usually clear up in a few days and you can learn more here: msft.it/6018kSfti ^TK
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Unfortunately, we're unable to transfer game licenses between different devices. Please visit our help article for more information on this: msft.it/6010kSfqn ^FF