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Redmond, WA
Joined January 2013
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We can assist you with that! If you submit a ticket up to our account recovery team we can look into getting you back in. Please provide the Transaction ID and username of the account in the ticket: msft.it/6014kSfmE ^TK
Hey there, sorry to hear there's been an issue encountered with portals in the game! Can you let us know which type of portal is having this issue for you? Feel free to send any screenshots or photos of what you're seeing in the game when this issue occurs. ^FF
Are you making sure that you're logging into the Microsoft login and not the Mojang login? If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6012kSfb2! ^TK
It sounds like the transaction failed and the purchase is in a pending state. This is usually returned to the account within the week. This will give you more information: msft.it/6012kSfkp ^TK
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In that case, I would suggest submitting another ticket for review: msft.it/6018kSfrm After you have submitted the ticket send me over that number so I can let you know that it made it into the queue. ^TK
Can you provide the ticket number? I'll take a look into what's going on with the tickets and see if they made it into the correct queue. ^TK
In this case, you will need to reach out to Xbox Support for assistance in checking your settings out and assisting you in fixing them up! For questions about the Xbox edition of the game, please visit msft.it/6017kSfH7 or msft.it/6010kSfy6. ^TK
Hey there, apologies for any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received, and we appreciate your patience. ^FF
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Hey Gabriel, sorry to hear you've encountered an issue with resetting your password! Please send us an email at msft.it/6017kS4YN and we will be happy to look into this issue further for you. ^FF
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Hey there, sorry to hear there's been an issue with accessing the game after purchasing! It sounds like this is a failed purchase situation; please check out our FAQ here for more details: msft.it/6013kS4wz ^FF
Hey there! If you've already migrated your account, you'll need to contact Microsoft for help with your password: msft.it/6013kS4DR. If you've not migrated yet, then please fill out our contact form so we can investigate this further for you: msft.it/6014kS4Dr ^FF
Hey there, sorry for any delay you're encountering! Our Support team responds to tickets as quickly as possible, in the order that they were received. We appreciate your patience! ^FF
Hey Brian, I'm sorry to hear that the item purchased from the Marketplace hasn't shown up yet on your account. If you haven't already done so, please reach out to our Support team: msft.it/6011kqMBS so that one of our Marketplace specialists can look into this for you. ^FF
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If you're interested in setting up a Java server, check out our help article on this here: msft.it/6018kqzQ2. If one of your friends already has a Realm subscription, then you can still join their realm for free! Otherwise, you'll need to create a realm or a server. ^FF
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Hey there, sorry to hear there's been some trouble with purchasing a realm! For help with purchasing issues, please visit msft.it/6018kqzV2. If you're still unable to purchase, please contact our Support: msft.it/6019kqznD ^FF
Hi there! If you'd like to submit a suggestion for possible changes to the game, please visit msft.it/6015kqK2J and submit your feedback there. ^FF
Thanks for letting me know! It looks like your ticket is still being looked into by our team, based on the nature of the issue you wrote in about, but one of our agents will reach back out to you as soon as they're able. Thank you for your continued patience! ^FF
Thanks for providing that ticket number! Our team is still investigating the issue you've reported with your account, and we'll be sure to follow up with you as soon as we're able. Thank you for your continued patience! ^FF
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Hey there, please visit our bug report site to see if this issue has been reported: msft.it/6018kqK5y. You can watch/upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site on how to submit a report: msft.it/6019kqK5J ^FF
Hey there, sorry to hear there's been an issue with creating a realm! If you've purchased a realm but aren't able to create one, then one of our Realms specialists can assist you. Please fill out our contact form msft.it/6012kqKkG and make sure to include your receipt. ^FF