Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
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We're unable to send DMs at the moment, but we can assist you here! Please let us know how we can help. ^FF
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Penguins would be great to see! If you'd like to submit this as a suggestion to the game developers, please visit msft.it/6018kqKum to send us your feedback! ^FF
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Hey there, if you're not sure what email is connected to your account, our Support team might be able to assist you with changing it for you. Please fill out our form here: msft.it/6018kqKPK and one of our agents will reach back out to you as soon as possible! ^FF
Hey there, sorry to hear there's been some trouble accessing your account! To keep your info secure, please fill out our form here: msft.it/6011kqKHT and one of our Support agents will get back to you as soon as possible. ^FF
I'm sorry to hear your purchase didn't quite go through as it should've! For this issue, you'll need to contact our Support team, and one of our Marketplace specialists will be able to look further into this for you: msft.it/6019kqK1z ^FF
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Hey Samuel, sorry to hear there's been some issues loading the game! Please check out our help site for troubleshooting options: msft.it/6012kqJCj. If you still require help, please contact Support by filling out our form here: msft.it/6013kqJCd ^FF
If you're encountering Error Code 0x80131509 while trying to run Minecraft, this is often times caused by an outdated version of Windows. If your Windows installation is fully up-to-date and the issues persist, then please contact our Support Team: msft.it/6011kqyQT. ^FF
Hey there, I'm so sorry to hear that your netherite armor has disappeared! It sounds like you might've run into a known bug: msft.it/6018kqBQO. Please take a moment to check out this report and upvote it/leave a comment so our team can continue investigating this issue. ^FF
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It can sometimes take a day or so for the cape to appear after migrating. If it's still missing, try selecting the "Skins" tab in the launcher & select the “+” icon for “New Skin”. You should see the “Capes” section at the bottom. Let us know if it's still missing! ^FF
Hey Matthew, I'm sorry to hear one of your axolotls has gone missing! It sounds like you've experienced this reported bug: msft.it/6019kqBXU. Please take a look at this report and upvote it/leave a comment if you have any info to add so our team can investigate further. ^FF
Migration capes are only available for Mojang accounts that were created prior to December 2020 and have migrated to a Microsoft account. Any accounts created after that time are already linked with Microsoft, and are not eligible for a Migrator cape. ^FF
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Hey there, sorry to see there's been an issue with purchasing Java Edition! Can you let us know what troubleshooting steps you've taken so far? If you haven't yet, you might try reaching out to your bank/card provider in case international purchases are blocked on their end. ^FF
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Hey there Jasmin, I'm sorry to hear your realm hasn't renewed properly! One of our Realms agents can assist you with this. Please fill out our form here msft.it/6016kq6rq and our Support Team will reach out to you as soon as possible. ^FF
Hey there, our Support team may be able to assist you with updating the email used with your Minecraft account. Please fill out the form at msft.it/6017kUht9 and one of our agents will reach out to you as soon a possible! ^FF
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For further assistance, please send us an email at msft.it/6014kUhmO and we will assist. ^FF
Hey there, sorry to hear about the issues with changing your in-game skin! Can you let us know what exactly happens when you try to change it? Feel free to include a screenshot while making sure to block out any of your personal account info for your security. ^FF
Sounds like a fun idea! If you'd like to submit a suggestion for additions to the game, please visit msft.it/6018kUhR6 so the team can take a look. ^FF
Hi Ashley! It can sometimes take a day or so for the cape to appear after migrating. If it's still missing, try selecting the "Skins" tab in the launcher and select the “+” icon for “New Skin”. You should see the “Capes” section at the bottom of this page. ^FF
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Sorry to hear that the Marketplace has been crashing! Please see our help article on Marketplace issues here: msft.it/6014kUC0p. If you still require assistance, please contact Support at msft.it/6015kUC0V and a Marketplace specialist will reach out to you ASAP! ^FF
Hey there, if you'd like to submit a suggestion for additions to Minecraft, then please visit msft.it/6017kUCcR and submit your feedback there! ^FF
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