Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry to hear that those password reset emails are missing! Our Support team can investigate this further for you. Please fill out our form at msft.it/6016kUCeu and one of our agents will get back to you as soon as they can! ^FF
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Hey there, for help with Minecraft Dungeons billing issues/questions, visit: msft.it/6014kUCVg. If you still have any questions, be sure to contact Support at msft.it/6015kUCV9 and one of our Dungeons specialists will get back to you as soon as they can! ^FF
Hey there Pedro, I'm really sorry to hear there's been so much trouble experienced when trying to update your account. Can you let us know what the support ticket number(s) that you've received are? I'll be sure to look into this for you once we get this info! ^FF
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I'm so sorry to hear that someone made unauthorized changes to your world! While we don't mod player behavior on Realms/servers, please check out our FAQ on moderating your realm: msft.it/6012kU7hi and admin options for on Realms Plus: msft.it/6013kU7hc ^FF
Hey there, can you let us know what specific error you're seeing? Feel free to send us a screenshot, and we'll investigate the issue further! ^FF
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Hi Jackie, if you're having any trouble launching the game after migrating, make sure to use the Microsoft login option & check out this FAQ for more info: msft.it/6012kU780. If you're still unable to access the game, then please contact Support: msft.it/6013kU78F ^FF
Hey there, sorry to hear that password reset email hasn't made it to you! Our Support team can investigate this further for you. Please fill out the form here msft.it/6017kUANZ and one of our agents will get back to you as soon as possible. ^FF
Hey there, one of our Support agents can assist you with updating the email on your account. Please fill out our form at msft.it/6010kUAxp and we will get back to you as soon as possible! ^FF
Hey there, if you'd like to submit a suggestion about additions to the game, then please visit msft.it/6016kUASA and submit your feedback there! ^FF
Sorry to hear the launcher's been crashing! Please check our help site for further troubleshooting steps: msft.it/6012kUAoK. If you require more assistance, please contact Support at msft.it/6013kUAoz and one of our tech agents will get back to you ASAP! ^FF
Hey there, sorry to hear the game isn't working as it should! Please take a look at our help articles for troubleshooting options: msft.it/6019kUATd. If you still require more technical assistance, please contact our Support team here: msft.it/6010kUATo ^FF
Hey there, can you let us know what your support ticket number is? I'll be happy to look further into this for you! ^FF
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Hi there Star! Our Support Team can assist you with updating the email on your account. Please fill out the form here: msft.it/6012kUfh8 and one of our agents will get back to you as soon as possible. ^FF
Hey there, sorry to see that your realm is still showing up as expired! Our realm experts can assist you with this, so please fill out the form here: msft.it/6012kUfL0 and one of our agents will get back to you as soon as possible. ^FF
I'm so sorry to hear that this happened in your survival world! It sounds like you've experienced a known bug: msft.it/6014kUfqn. Please take a moment to upvote this bug and leave a comment if you have any helpful info for the developers while they work on this issue. ^FF
Hey there, we appreciate your interest in working for the Minecraft team! We'd suggest checking out the following links: msft.it/6016kUfk6 & msft.it/6017kUfkB. ^FF
Hey Abigail, sorry to hear you're running into an issue with accessing Minecraft! Can you provide us with a photo or screenshot of this error that you're seeing, and let us know what troubleshooting steps you've tried? Make sure to block out any account info for your safety. ^FF
Hey there, I'm sorry to hear that you're running into Demo Mode! Please check out our FAQ: msft.it/6011koSPf. If you still need help with your account, please contact Support to ensure your privacy: msft.it/6012koSPA. ^FF
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Thanks for letting us know! The Support agent who handled this ticket has the final say in the matter concerning your account, and we're unable to change the outcome in this case. However, you can contact us again with a new ticket if you can locate more info on your account. ^FF
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