Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
Hey there, please check out our help pages for Minecraft Dungeons for more info: msft.it/6018ktOmi. If you still have any questions, please fill out our Support form at msft.it/6019ktOmc and one of our Dungeons specialists will be able to assist! ^FF
Unfortunately, we won't be able to make any account changes without verifying you first. Please reply to your ticket with the information that you can recall and your agent will be able to assist as best they can. ^FF
1
1
Unfortunately we're not able to reply to DMs, but we'd be more than happy to help! Please contact us at msft.it/6017ktOZ7 so that we can safely and quickly assist with your question. ^NS
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6015ktOkx! ^NS
I'm sorry to hear you're still running into issues with this. Please go ahead and contact us at msft.it/6012ktOXr. We'll be able to take a closer look at your account and help out! ^NS
Hey there, if you don't have access to the email that's on your Minecraft account, then make sure to use an email that you can access when you fill out our Support form. Otherwise, our agent's response won't make it back to you. ^FF
Hey there Marloe, if you're not seeing any matching bug reports on that site, you can certainly add a new one so that a moderator or developer can take a look. Hopefully this will get sorted out soon! ^FF
Hi Diana, sorry to hear there's been an issue with accessing your Dungeons account! Please visit: msft.it/6018ktOyk for troubleshooting options, and if you still require any assistance, please contact Support: msft.it/6019ktOyZ. ^FF
Sorry to hear about that! Go ahead and send us a message at msft.it/6012ks4jr. Our Tech team will help you troubleshoot. ^NS
8
Hmm, there could be a few different causes for this. Go ahead and contact us at msft.it/6014ksLQi, and we can take a closer look at your account. ^NS
4
We'd be happy to look into that for you. Please contact us at msft.it/6016ksLom, and include all the information you recall about the account. ^NS
1
We can definitely look into that for you! Please contact us at msft.it/6018ksLTq. Make sure the "Your Email Address" field has your current email address. Your old email address can go into the "Java Account Email" field. ^NS
No worries, go ahead and contact us at msft.it/6013ksI0c. The Dungeons team will be happy to help! ^NS
I'm afraid I don't quite understand your question. Can you describe your issue in a bit more detail? ^NS
I can imagine that must be really frustrating. If you haven't already, please make sure to upvote that bug report so the team can see how widespread it is. You can also submit a ticket at msft.it/6015ksIoU, and our Tech team can help troubleshoot. ^NS
1
Please search our bug tracker, and if you find the right error, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
We have some troubleshooting steps that should help with that! Please contact us at msft.it/6017ksIjb so our Tech team can help out. ^NS
As a first step, go ahead and check out our FAQ on payment issues: msft.it/6018ksIHe. If this doesn't resolve your issue, please contact us at msft.it/6019ksIH5 so our tech team can troubleshoot with you. ^NS
We can definitely look into that for you! Please message us at msft.it/6012ksx2E. You don't have to fill out every field--just fill out the form to the best of your ability. ^NS
1
For security and privacy reasons, we're not able to provide account information. However, if you need help updating the email on your account, you're welcome to email us at msft.it/6014ksxx4 and we'll see what we can do to help. ^NS
1