Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6014ksxrm! ^NS
Yes, that should clear up within a few days on its own. You can also try contacting your bank for some more information. ^NS
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No worries, we're happy to help you get logged in. There are a couple different things that could be going on here. Go ahead and send us a message at msft.it/6013ksxGh, and we can take a look at your account! ^NS
Unfortunately you will need the email in order to migrate. However, we can try to update that email to something you have access to. Go ahead and message us at msft.it/6014ksaLY with the information you remember, and we'll see what we can do! ^NS
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That's really strange! Definitely search our bug tracker to see if you can find a similar issue. If you do, please upvote so the team can see how widespread it is! msft.it/6012k9rkY ^NS
I'm sorry to hear about that bug you're getting. Unfortunately the best place for these really is the bug tracker--the development team keeps track of things there. Please try searching for the bug on msft.it/6012k9rkY again. Try a new browser if yours isn't working! ^NS
I can see what you mean, that could definitely throw off those designs that are more orderly than natural. I'd suggest submitting a suggestion at msft.it/6014ksarM! ^NS
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We can definitely check that out for you. Go ahead and message us at msft.it/6013ksvIL, and we'll be happy to investigate! ^NS
Thanks for sending that over. We're still working on this one--unfortunately your ticket does require some more time for investigation. We really appreciate your patience while we look into this for you! You'll get a response to that ticket just as soon as we're able. ^NS
It sounds like you've got some cool suggestion ideas! Feel free to submit those over at msft.it/6011ksvOV so the devs can check them out. ^NS
We'd be happy to check on that for you! Go ahead and send us an email at msft.it/6012ksvE0. It's alright if you don't have the transaction ID--just fill out as much of the form as you can. ^NS
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. Please send us an email at msft.it/6013ksvB7 so that we can look into this for you. ^NS
For privacy and security reasons, we're not able to provide account information. However, please reply to your ticket with any information the agent has requested, and they'll certainly help in any way they can. ^NS
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Hmm, I don't see that the Support team has gotten any reports of this, so I don't have any troubleshooting steps for you. I'd recommend searching our bug tracker, and upvote if you find one that matches. msft.it/6012k9rkY ^NS
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That must be really frustrating, I'm sorry to hear that's happening. Unfortunately, Support doesn't have any details about updates. Your best bet is to keep an eye on that bug page, and upvote if you haven't already so the team can see how widespread the issue is. ^NS
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That's very strange, I'm sorry to hear about that. It's possible you may not be logged in to your Microsoft account when you join the game. When you're in the main menu, double check that your gamertag is showing up as expected, and check for a "Sign in" button. ^NS
No worries, go ahead and contact us at msft.it/6010kss0w and we'll be happy to help. ^NS
Sorry to hear about this! Go ahead and contact us at msft.it/6011kssIh. We'll send you over to our tech team so they can help resolve this. ^NS
You may not be logged in to the same account that you bought the game with. Try switching accounts if you haven't yet, but if you're not having any luck, please contact us at msft.it/6018kssse so we can take a look. ^NS
Unfortunately, the promotion to get a code for the Windows version of Minecraft along with a Java Edition purchase ended on April 20th, 2020. You can read the full announcement here: msft.it/6014ksscs ^NS
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