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Redmond, WA
Joined January 2013
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Oh no, I'm sorry to hear about that! We can definitely look into that for you. Go ahead and contact us at msft.it/6013kssDv and we'll be happy to help. ^NS
Since Support is separate from the development team, I'm afraid we don't have information about specific update changes like this. I would recommend submitting a suggestion at msft.it/6017ksSfv so the developers can see it! ^NS
Support is separate from the development team, so unfortunately we don't have information about why certain features are added, or if features will be added in the future. I'm sorry we don't have a better answer for you, but I hope your video goes well! ^NS
No worries, we're happy to help! Go ahead and send us an email at msft.it/6010ksqaM. Just fill out the form to the best of your ability, and we'll see if we can locate your account. ^NS
Oh no, that's no good. It sounds like you've encountered some bugs. Please search our bug tracker, and if you find the right error, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
We can definitely look into that for you! Go ahead and contact us at msft.it/6015ksqHT. (You don't need a transaction ID--just fill out the form to the best of your ability.) We'll be happy to check that out and see what's causing the issue. ^NS
No worries--you can definitely send us a message even if you don't have a transaction ID. Go ahead and fill out the form at msft.it/6019ksU2D to the best of your ability, and we'll take a closer look. ^NS
Sorry to hear about that! It sounds like you've already made some changes, but just in case, please check out our FAQ msft.it/6017ksUaD. This has some helpful screenshots so you can double check you have all the settings correct! ^NS
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That must be frustrating, let's see if we can get that back up and running for you. Go ahead and send us a message at msft.it/6018ksUZo with your transaction ID, and we'll see what we can do to help. ^NS
Sorry to hear about that! First, go ahead and open the Microsoft Store. Go your Library, then click Games. You should be able to download the game from here! If not, there might have been an issue with the payment--check our FAQ for your next steps. msft.it/6016ksUKm ^NS
Unfortunately the base layer of your skin has to have solid colors; you can only have transparency on the second layer. ^NS
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It looks like these furniture items are from a Marketplace pack. Please contact the Marketplace partner who owns that pack to get support. Search for the pack on msft.it/6014ksowa, click "See More by: Author Name," then click “Get in touch." ^NS
That's a good question! Unfortunately the Support team doesn't have information about specific mechanics like this. I would recommend searching community resources for an answer--or, if you think you may have found a bug, please report it at msft.it/6012k9rkY ^NS
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Sorry to hear you're having trouble migrating! We would be happy to help out. We have a new link for our support form, so try this one instead: msft.it/6014ksWKs ^NS
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Oh no, I'm sorry to hear about that! We recently updated our request form link, so that might be the issue. Try msft.it/6017ksmOX instead, and let us know if you're still having trouble. ^NS
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I'm sorry to hear you're running into an issue. Could you give us a bit more information about this? You're welcome to send a screenshot if that would help. (Make sure to remove any personal information first!) ^NS
There are a number of different reasons for payment errors like this, unfortunately we're often not able to tell on our end. As a first step, please check out our FAQ to see if you can find a solution!
msft.it/6018kslxy ^NS
That's definitely strange, I'm sorry you're seeing that error. Go ahead and send us a message at msft.it/6014kslcn, and we can take a closer look at your issue. ^NS
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Hey there, I'm sorry to hear there's been an error encountered in the launcher! Can you let us know what the error message says? Feel free to include a screenshot of the error, while blocking your account info for your security. ^FF
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Hi George, if you'd like to submit a suggestion about renaming the game launcher, please visit msft.it/6011kSCFd and submit your feedback about this there. ^FF
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