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Redmond, WA
Joined January 2013
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If you'd like help changing the email reach out to us and we will get back to you as soon as we can! msft.it/6015kmw53 ^NQ
The best option here would be to reach out to Xbox Support to take a closer look into this matter. If you own the game there shouldn't be an issue, however, accessing the game : msft.it/6013kmgoT or msft.it/6014kmgop. ^TK
I'm not quite sure about the question that you are asking. Do you mind clarifying and are you having a hard time Migrating your account at this time? ^TK
Got some great ideas going on here! As we're not devs we can't implement any of them, but you can suggest your ideas over here. If you'd like to submit a suggestion, please visit msft.it/6016km5LE ^TK
Sorry to hear you haven't heard a response yet, if possible can you provide us the ticket number, and we will see what is going on from there. ^NQ
That sounds like a cool idea you can make suggestions with the following link! visit msft.it/6018kmeMr ^NQ
Unfortunately, we don't have any updates about if Sharks will be added! Best place to check for updates is here: msft.it/6016kmbYK. ^TK
Thanks for all that information and sorry the seed didn't work for ya! In this case, for a refund, you will need to reach out to Xbox Support for that refund: msft.it/6017kmwsT or msft.it/6018kmwsp. ^TK
Don't worry, we'll take a look if you submit a ticket up to our account team: msft.it/6015kmw53 Please make sure to provide your Username and Transaction ID as well to assist us in this matter. ^TK
Really happy to hear that! If you run into any issues in the future feel free to tweet at us, we'll do our best to assist you! ^ TK
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That's rough, but we'll get you back in! Can you tell me if you're logging in with your Microsoft Account now that you have migrated? Providing a screenshot will give me insight as well :) ^TK
There is currently a known issue with uploading Worlds to Realms at this time: msft.it/6019kmZC3 Make sure to upvote it for devs to see. Can you also tell me what device and if it's Windows 10 Edition or Java Edition? ^TK
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Thanks for that patience! There are other players in the queue that may be ahead of you but if you provide me the ticket number I can check to see what's going on. ^TK
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Sounds like the payment failed if you didn't receive the game and you're seeing a pending purchase. Check out our payment faq here for more information: msft.it/6011kmk7h ^TK
All available info on game updates can be found at msft.it/6018kmkuE. ^TK
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Thanks for letting me know! Since it sounds like you have tried a few of our troubleshooting steps I'm gonna have you reach out to our tech team for review: msft.it/6013kmkKh ^TK
of course! Please send the information here and we'll work to assist you in this matter:msft.it/6018kmkEr ^TK
Sorry to hear you lost access to your account. Create a ticket over at msft.it/6019ki5gb and provide as much information as possible. ^NQ
There could be a couple reasons for this. Please reach out to our support team and create a ticket msft.it/6019ki5gb. We will look into it further from there. ^NQ
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That is unfortunate someone hacked your account! Please reach out to us msft.it/6019ki5gb we will see if we can get you back in. Be sure to provide as much info as possible. ^NQ