Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry to hear about that! Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
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You can still purchase the game from our site, but gift codes aren't available on the site anymore. Currently, they're available at Amazon, or you can buy a physical gift card in stores. ^NS
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Sorry to hear about that! Go ahead and send us an email at msft.it/6019kWxBv. We can check out your account and double check that it's eligible for the cape, and see what's causing the issue. ^NS
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Oh no! For this situation, I'd recommend getting a refund so you can try purchasing it again on your friend's account. If this was Java Edition, then go ahead and send us a message at msft.it/6017kWa0f with the new transaction ID so we can look into a refund for you. ^NS
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I definitely understand! I checked on this ticket, and one of our agents is working on it currently. Thanks so much for your patience--we'll be following up with you as soon as possible! ^NS
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It sounds like you might be logging in with the wrong account. If you still have a Mojang account, try resetting your password first by visiting msft.it/6019kWvhP. If you're not having any luck, go ahead and contact us at msft.it/6010kWvhu so we can take a look. ^NS
Sorry to hear about that. Please reach out to us at msft.it/6016kWvk4, and we'll see if there's anything we can do to help. ^NS
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Please search our bug tracker, and if you find the right error, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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Migration Capes are only given to players who migrated their Mojang accounts over to Microsoft. If you started off with a Microsoft account (if you purchased after Dec 1, 2020) then unfortunately you aren't eligible for one of these capes. ^NS
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Sorry to hear about this! It sounds like there are some connection issues. Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
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Sorry we missed this earlier! Legacy migration has actually started now, and we have a helpful article with all the steps. msft.it/6019kWvzZ ^NS
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Go ahead and send us a message at msft.it/6017kWQft, and we'll see if there's anything we can do to help. ^NS
We can help update the email if we can verify your friend! He'll need to write in to us personally for privacy reasons, so ask him to fill out our form here: msft.it/6012kWQgK ^NS
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If you only got a link to the FAQ, you may have received an auto-response. Go ahead and reply to that email so we know you still need assistance! ^NS
First, please double check that you're logging in with the "Microsoft Login" option in the launcher, and check our FAQ if you haven't yet! msft.it/6012kWQHI ^NS
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Sorry to hear about that! I can't see your account, so I'm not sure what's causing the issue--but it sounds like it could be your privacy settings. Check msft.it/6010kWtae to see if this resolves your issue. If not, contact us at msft.it/6011kWta5 ^NS
Sorry to hear about that! It's possible the payment may have failed--sometimes a bank will put a hold on a charge even if it fails on our end. That will typically disappear within a few days. ^NS
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The Warden isn't quite ready yet, so the team is holding off on adding it for now. They didn't want to rush development, so they're taking more time to make sure everything is just right! ^NS