Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That's definitely strange. As a first step, go ahead and check out some of our connection troubleshooting--this is for multiplayer, but the same steps should apply. msft.it/6017kWdqF If you're still not having luck, try submitting a new ticket from a different browser. ^NS
That must be frustrating, I'm sorry about that. Check out our help pages first, just in case you can find a solution here: msft.it/6012kWjsm If not though, feel free to send us a message at msft.it/6019kWjst so we can direct you to our tech team. ^NS
Sorry to hear about that! Please send us a ticket at msft.it/6018kWjgj, and we'll see if we can help you update that email. Make sure to include as much information about the account as you recall. ^NS
Sorry to hear about that! Since you purchased the Windows 10 Edition, you'll need to install the game through the Windows Store. Click on the three dots in the Windows Store next to your profile pic, and you can download the game from My Library. ^NS
Unfortunately we don't have a way to get in touch with Jens personally. From what I understand, he's a pretty busy guy! If you need assistance with your account though, you're welcome to send Minecraft Support a message at msft.it/6018kWbC4 ^NS
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^NS
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No worries, we can try to verify the account without a transaction ID. Go ahead and send us a ticket at msft.it/6013kWb1L with as much information as you have about the account. We'll be happy to help out however we can! ^NS
Good news! Legacy accounts can finally be migrated, we just updated our help site with a new FAQ page here: msft.it/6012kWweE If you need help updating the email to prepare for the move, send us an email at msft.it/6013kWwe1 so we can help. ^NS
We're not able to DM you. If you are having issues accessing your account you can submit a ticket upward to our accounts team. Please provide the transaction ID and username when submitting the ticket: msft.it/6012kmqf2 ^TK
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Sorry to hear about your Realms issues! We have a team in place that can take a closer look at your subscriptions. Are you playing on the Windows 10 Edition or Minecraft: Java Edition and through what platform? ^TK
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We have other ways to verify ownership of the account. If you can, however, provide the Transaction ID for the account it will assist us in getting you the account back. ^TK
I want to make sure I'm understanding correctly. Are you trying to get a Realm up and running or are you trying to reclaim a single-player World. If it is a single-player World you may not be able to get it back due to them being stored locally. ^TK
We can look into assisting you with an account recovery if you send a ticket up to our team for review. Please make sure to include the Transaction ID and username for the account: msft.it/6014kmqy2 ^TK
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We can take a closer look at what's going on with your account if submit a ticket to us with your Transaction ID and Username on the account: msft.it/6011kmU4d^TK
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
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Sorry to hear you're having issues accessing your account! Please submit a ticket over to our account recovery team so that we're able to assist you in regaining access: msft.it/6010kmUHQ ^TK
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If the Microsoft Store is causing you issues the best option is to reach out to Microsoft/Xbox Support for assistance in this matter. please visit msft.it/6019kmoAv or msft.it/6010kmoAa. ^TK
Sounds like a bug that needs to be reported! If you bring over where devs can see they may be able to find a fix: msft.it/6010kmo9a ^TK
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