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Redmond, WA
Joined January 2013
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Logging in to the website is mainly for managing Java Edition accounts. Java and Bedrock are separate versions of the game, so unfortunatley they do need to be purchased separately. Check out our article here for more information msft.it/6019ki5d9 ^NS
I'm sorry to hear about that, and thanks for trying those troubleshooting steps. Please write to us at msft.it/6016ki5yq, and include the troubleshooting steps you've tried so the tech team knows what to try next. ^NS
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We'll be happy to help in any way we can! Please send us a message at msft.it/6016ki51y. It's okay if you don't have your transaction ID, just fill in all the information you can. ^NS
I'm sorry to hear about that! Go ahead and send us a message at msft.it/6016kiehe, and include any error messages you see. We'll be happy to check that out for you. ^NS
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We can definitely look into that for you. Go ahead and reach out to us at msft.it/6017kieNS with your account details--you don't have to have all of them, just fill out what you can! ^NS
Sorry to hear about that error. Go ahead and send us a message at msft.it/6017kieL5, and we'll check that out! ^NS
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I'm really sorry to hear about that error. Unfortunately Support is separate from the development team, so this isn't something we're able to help with directly. Please upvote this on the bug site if you haven't already, and comment with any new information you have. ^NS
Unfortunately, once a Microsoft account has been linked to a PSN account, neither can be associated with a different account. We have some more information here msft.it/6014kieto. I do apologize for the inconvenience, but I hope this gives you some helpful info. ^NS
I definitely understand wanting to recover that account. Please send us a message at msft.it/6014kie5a, and include all the account information you can. We'll be happy to help out! ^NS
If you log in with your username, you likely have a Legacy account. Unfortunately they have a couple of restrictions at the moment--they can't log in to the website or play on Realms. That will be resolved once Legacy accounts are migrated, which is coming soon! ^NS
No worries, that can definitely be sorted out. If you have security questions, try updating your email at msft.it/6017kieVh. If you don't remember your security questions or don't have any, then send us a message at msft.it/6018kien6 so we can assist! ^NS
Sorry to hear about that! As a first step, please check out our help article here: msft.it/6013kieP7 ^NS
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If a charge appears on your account but you didn't get a transaction ID from Mojang, this might mean that your payment has failed. Check out our FAQ here for more information: msft.it/6011kiez1 ^NS
Sorry to hear you're still running into trouble. Can you send us a message at msft.it/6010kieGE? Make sure to include the steps you've tried and any error messages you see. ^NS
Sure thing, go ahead and send us an email at msft.it/6013kidCS with your account details. No worries if you don't have all the information, just fill out what you can! We'll help out from there. ^NS
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No worries, this is often a pretty easy fix! Please reach out to us at msft.it/6015kidAd with your username, and your transaction ID if you have it. We'll check out the account and see what's causing the issue. ^NS
Sorry to hear about that! Please reach out to us at msft.it/6019kid2h, and our tech team can help troubleshoot. ^NS
I'm really sorry to hear you're having trouble accessing your account. Please remember to use the Microsoft login option & check out this FAQ: msft.it/6013kidsP! If you've tried these steps, please contact us at msft.it/6014kidsu so we can help. ^NS
Sorry to hear about that! Usually this means you're logged in with the wrong account. Try logging in with a different Microsoft account--keep in mind it doesn't have to be a typical Hotmail/Outlook domain. If you're not having any luck, contact us at msft.it/6012kidU6 ^NS
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Sorry to hear about that! I'd recommend reaching out to our tech team at msft.it/6016kidgg, or you can try Google Play Support here msft.it/6017kidg9 (You'll need to be logged in to your Google account for this one.) ^NS