Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
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I'm so sorry to hear that happened, Sebastian. Unfortunately, worlds are stored on your device, and we're unable to restore lost worlds. We recommend reading msft.it/6011kgYmX for more info on saving your worlds or using Minecraft Realms to store your world online. ^FF
Sorry to hear this happened! In order to keep your info safe, please make sure to send us an email at msft.it/6016kgYk4 and we will assist. Remember to attach your prepaid digital code and account name / Gamertag. ^FF
Hey there, sorry to hear you're having this experience after migrating! Make sure that you're using the Microsoft login option and remove your old Mojang account from the launcher. Check our FAQ: msft.it/6010kgYVQ for more info. ^FF
Hey there, sorry to hear you've had this issue accessing the game! It sounds like you're seeing Demo Mode: msft.it/6016kgYu0. If you're still running into any issues logging in, then please contact our Support Team to keep your info secure: msft.it/6017kgYuF ^FF
Hey there, sorry to hear there's been some trouble experienced with the new launcher! Can you let us know what exact issues you're seeing? Feel free to attach screenshots of error messages you've seen, while making sure to block out your account information for your security. ^FF
Hey there! If you're not sure which email is tied to your account and you use Microsoft to log in to the game, then you'll need to get in touch with their support team here: msft.it/6019kgcfR. Unfortunately, we don't have access to their account management systems. ^FF
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Sorry to hear you're running into issues with the servers and Marketplace! Can you let us know what exactly is going on? Feel free to attach any screenshots of the errors you're seeing while making sure to hide any account info such as your gamertag . ^FF
Hey there, Minecraft Support can assist you with changing your email! Please contact us at msft.it/6010kgcly and remember to attach your Transaction ID if possible, and your account username. ^FF
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Hey there, if the name your daughter wants to use is already in use, unfortunately, she'll need to choose a different username on her new account. To claim the previous name, you will need to repurchase the game on the same Microsoft account you originally purchased with. ^FF
Hey there, we appreciate your feedback! If you'd like to submit a suggestion for Minecraft, please visit msft.it/6018kgczj and let us know what can be improved or added to the game to improve your experience. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6016kgcGw. You can watch/upvote if the issue hasn't been fixed. If you think you've found a new bug, visit our help site on how to submit a report! msft.it/6018kgcGm ^FF
I'm sorry to hear you've run into this issue with your account, I know this can cause some frustration. Changing your email will only change how you log in and not which Microsoft account is linked to your game. For further help, please contact msft.it/6019kgiA7 ^FF
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Sorry to hear you've been running into issues logging in! If you're seeing Demo Mode in the launcher, make sure that you're signing in with the Microsoft account that was used during the purchase of the game. See msft.it/6011kgiyz more info on log in issues. ^FF
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Hey there, sorry to hear you've been having those issues with the launcher crashing! Please complete our request form at msft.it/6011kg9J3 so that our Technical team can assist you with troubleshooting this issue. ^FF
Hey there, sorry to hear you've been having trouble playing Minecraft with your friend. Can you let us know what exactly happens when the two of you try to play together? If you're seeing any error messages, please send them our way so we can investigate further! ^FF
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Hey there, sorry to hear you've had this experience. Can you please provide us with the ticket number of your case with Minecraft Support? I'll be happy to look into this further for you! ^FF
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We appreciate your feedback! If you'd like to submit a suggestion, please visit msft.it/6019kgguz so our game developers can take a look. ^FF
I'm really sorry to hear about that. This sounds like it might be related to a bug--can you check out the bug report here? msft.it/6013kguIL If this matches your issue, go ahead and upvote it so the devs can investigate. ^NS
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Sounds like you have a great idea on your hands! You should bring this idea over where other players can see it and build off it! You never know if the devs will see it msft.it/6011kgM5S ^TK
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