Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm sorry to hear about any delay. The Minecraft Support team works ticket in a chronological order and response times vary depending on the volume of tickets we receive. However, Thomas, we might not have received your message--please reach out at msft.it/6015k57XX ^NS
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We can remove usernames that have personally identifiable information -- such as a full name or an address. Otherwise, I'm afraid we can't. If your username has personally identifiable information though, please contact us at msft.it/6017k5fXS so we can assist. ^NS
You can definitely use the same license on your new PC! First, please double check which Microsoft account you migrated to, and ensure you're signed in with the right one. If you're not having any luck, you can contact us at msft.it/6012k54vs we can investigate. ^NS
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I'm so sorry, that sounds super frustrating. This bug does sound familiar, I believe it's been reported on our bug site. Please search for that bug here msft.it/6015k54nf and upvote so the development team can investigate. ^NS
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Sorry to hear about that! This can happen for a couple of reasons. If you've migrated, first double check which Microsoft account you migrated to, and make sure that's the one you're signed in with. You can also contact us at msft.it/6012k5NlA so we can investigate! ^NS
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That error looks familiar -- I think this is something our tech team can help with. Can you please reach out to us at msft.it/6018k5Nuu ? We'll get you transferred to our tech team so they can help you resolve this. ^NS
I'm really sorry to hear those password resets aren't arriving. We can definitely look into that for you! If you haven't already, please contact us at msft.it/6019k5NBb . If you've already submitted a ticket, just hold tight, and we'll get back to you as soon as we can. ^NS
Unfortunately Legacy account migration is still on hold. I'm sorry I'm not able to give you a specific date for migration, but it should be available very soon! We'll update our FAQ once it's available, so keep an eye on that here msft.it/6017k529c ^NS
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I'm really sorry to hear about that, I know how frustrating that gets. Can you please send us a request at msft.it/6014k5Foq ? We can take a closer look at your account and work on resolving that for you. ^NS
Reselling a code does violate our Terms and Conditions. If your purchase was through a reseller website, unfortunately we won't have a record of it and can't provide support if you lose access. We have a bit more information here msft.it/6012k5Fdq if you need! ^NS
Sadly the game isn't compatible with Chromebook on the device's default settings--I'm really sorry about that! You can see our article here msft.it/6016k50jq for the technical stuff. Contact us at msft.it/6017k50jS and we'll see what refund options we have. ^NS
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Sorry to hear about that, that must be frustrating. What troubleshooting steps have you tried so far? You're also welcome to reply with a screenshot of the launcher if you'd like, just be sure to remove personal info (including your username)! ^NS
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Sorry about that link! We did some troubleshooting on our end and got that sorted out. Please fill in the form at our new link msft.it/6018k5I44, and we'll be happy to help out from there. ^NS
We're definitely happy to help get you logged back in. Go ahead and send us an email here: msft.it/6016k5Ilq (You don't have to know all the answers--just fill out as much as you can!) ^NS
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No worries if you don't have all the information, just fill out the form to the best of your ability! Once you submit a ticket we can take a closer look at your account and see what the issue is. Here's the link again if you need it! msft.it/6015k5I1t ^NS
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Please visit our bug report site to see if the problem has already been reported: msft.it/6011k5nmH. You can watch and upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6012k5nmy
To keep your information secure, please complete our request form at msft.it/6016k5nl2 so we can quickly and safely assist with your question!
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Sorry about that! To keep your information secure, please complete our request form at msft.it/6016k5p0n so we can quickly and safely assist with your question.