Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: msft.it/6015wswsv. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016wswsa ^FF
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This usually means that you're signing in with an account that doesn't contain a copy of Minecraft. Check out our FAQ to learn more: msft.it/6014wswq6. If you still need help, then please reach out to Support to keep your info secure: msft.it/6015wswqB. ^FF
For the Drowned error code: please fully close Minecraft, reset your device, and try loggging in again. You may also need to check the settings of your Microsoft account to enable multiplayer access. More info on how to do this can be found here: msft.it/6011wsw9Z ^FF
Sorry to hear that! Can you send us a screenshot of the error message(s) you're seeing when trying to install the launcher? We can try to narrow down the cause once we have that info. ^FF
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Apologies for any confusion! The folks you were talking to are not a part of the official support team, but are other gamers who are there to answer general questions. I am sorry they didn't escalate you in that case, but please try again so that we can help out! ^NS
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As a first step, please check our FAQs for connection troubleshooting-- msft.it/6015ws1EU ^NS
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It sounds like you may have a Legacy account, so you might need to log in a bit differently. Please try logging in with your username and password, instead of your email! ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
Please reply to the ticket to let them know you've tried those steps! The agent will be able to do more thorough troubleshooting over a ticket than we can via Twitter. ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
Go ahead and contact us at msft.it/6012wsDxQ with a screenshot of that error. We'll be happy to check that out for you! ^NS
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You may need to go into the "Switch Control" menu and adjust settings there to make sure all the keys are bound properly. Unfortunately we're not able to offer support for the iPad itself, so I would recommend reaching out to the community for suggestions! ^NS
That's definitely odd, thanks for trying all those troubleshooting steps! I'm glad things seem to be working now. If this does happen again, feel free to send us a ticket at msft.it/6016wsD3M so that our Tech team can investigate. ^NS
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Migration is mandatory to continue playing Minecraft: Java Edition. If you have been notified that it's your turn to migrate your account and you choose not to, you will not be able to play Minecraft until you have successfully migrated. See our FAQ: msft.it/6017wSUmW. ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6012wSUr2. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6019wSUMX. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6010wSUMk ^FF
To keep your information secure, please complete our request form at msft.it/6011wSUzb so we can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/6011wSUGR so we can quickly and safely assist with your question! ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6014wSoL2. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015wSoLN ^FF