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Redmond, WA
Joined January 2013
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There could be a couple different things going on here. Can you please contact us at msft.it/6010wSPqj, and include a screenshot of the error you're seeing? Our Tech team can take a closer look for you and see if there's anything we can do to help. ^NS
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Unfortunately each Microsoft account can only have a single copy of Java Edition. If you have two different Java profiles, you'll need to link each one to a separate Microsoft account. ^NS
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Check out our article on Parental Consent, Family Settings and Multiplayer Access for a Child Account. This likely has an answer for your issue! msft.it/6017wSPJ5 ^NS
I'm very sorry to hear that previous ticket didn't resolve the issue. I can see that you've submitted a new ticket--hold tight, and an agent will get back to you as soon as possible with some other troubleshooting steps. ^NS
Sorry we missed this earlier! Go ahead and send us a ticket at msft.it/6011wSOFB and our Marketplace team will look into this further for you. ^NS
Go ahead and contact us at msft.it/6013wSOLR. If we can get you verified, then we can try changing the email for you. ^NS
Do you happen to have a child account? If so, you'll need to adjust the privacy settings on your Xbox Live account from msft.it/6019wSOv5. Please see our FAQ for more detailed instructions: msft.it/6010wSOvg ^NS
Go ahead and open a ticket at msft.it/6017wSOyR, and our Marketplace team can look into this further for you. ^NS
Open the game settings, go to Controls > Keyboard & Mouse, and make sure "Full Keyboard Gameplay" is switched on. Give that a shot first, and if you're still having trouble, you might have to adjust some settings on your iPad. (Try Accessibility > Switch Control to start.) ^NS
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As a first step, please try requesting a password (at msft.it/6018wS3OI) to any email addresses you could have used. If you do not have access to the email address used to register your account, you can also try to recover it through your email provider. ^NS
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
To keep your information secure, please complete our request form at msft.it/6019wqNLl so we can quickly and safely assist with your question! ^FF
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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To keep your information secure, please complete our request form at msft.it/6010wqNms so we can quickly and safely assist with your question! ^FF
Please complete our request form at msft.it/6016wqNl8 so that one of our technical specialists can look further into this issue for you. ^FF
To keep your information secure, please complete our request form at msft.it/6015wqNY3 so we can quickly and safely assist with your question! ^FF
Please complete our request form at msft.it/6019wqNcJ so that one of our technical specialists can look further into this issue for you. ^FF
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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To keep your information secure, please complete our request form at msft.it/6014wqN5n so we can quickly and safely assist with your question! ^FF
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