Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
Please complete our request form at msft.it/6016wSoUG so that one of our Marketplace specialists can look further into this issue for you. ^FF
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Please have your friend complete our request form at msft.it/6015wSomU so we can safely assist them with their account! ^FF
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Feel free to share your suggestions and feedback for Minecraft here: msft.it/6012wSoiG. ^FF
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To keep your information secure, please complete our request form at msft.it/6014wSo5O so we can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/6014wSoeQ so we can quickly and safely assist with your question! ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6011wSod1. ^FF
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6017wSont. ^FF
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To keep your information secure, please complete our request form at msft.it/6014wSoVi so we can quickly and safely assist with your question! ^FF
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If you're seeing this error, then you'll need to check the settings on your Microsoft account in order to enable realm access. Check out our FAQ for more details on this: msft.it/6019wSoHb. ^FF
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It should be a 7 digit number (i.e. 3456789). If you're not seeing it, then we may not have received your request. Make sure that you're completing the form at msft.it/6019wSW7l and using an email that you have access to, otherwise our replies won't get back to you. ^FF
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Thank you for that ticket number! Your ticket has been escalated for review by an account specialist, and we do apologize for the delay in getting back to you. One of our agents will get back to you as soon as possible, and we definitely appreciate your patience! ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6012wSWsK. ^FF
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If you're still having any issues with renewing your realm subscription, then please complete our request form at msft.it/6019wSWWf so that one of our realm specialists can look further into this issue for you. ^FF
The Migrator capes are only available for players who purchased the game before December 1, 2020. Even if you had a Mojang account, if you didn't purchase the game before that date, you won't be eligible for the cape. ^NS
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Can you give us some more information about the issue you're having? You can also check out our FAQs (try msft.it/6011wSu5H or msft.it/6012wSu5y) to see if you can find your answer right away! ^NS
Blank Mojang accounts can't be migrated, since there is no Java profile to migrate. Thankfully this means you don't need to take any extra steps to migrate! ^NS
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It sounds like it was your Microsoft account that was compromised. If so, I'm afraid we really can't assist since Mojang Support doesn't have access to Microsoft's account management systems. Please try reaching out to Microsoft Support one more time (msft.it/6012wSun4) ^NS
Unfortunately it sounds like your world data may be corrupted. We're not able to assist with fixing corrupt save data, but if you contact us at msft.it/6017wSuOb, we can at least give you a bit more information about what to do next. ^NS