Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
1
To keep your information secure, please complete our request form at msft.it/6016wWAHi so we can quickly and safely assist with your question! ^FF
2
1
For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6012wWAGn or msft.it/6013wWAGX. ^FF
Sorry about any delay you're encountering! We are experiencing a higher than normal volume of requests right now. If you can provide us with your ticket number, we can check on the status of your request for you. ^FF
1
The latest launcher likely won't work on older systems like this one. Please try installing it on a Windows 10 or 11 system instead! ^NS
1
The Marketplace appears to be running just fine at the moment, so give it one more try. If you're still having trouble, please check our FAQs for connection troubleshooting-- msft.it/6011wWIST for Java, or msft.it/6012wWISp for Bedrock. ^NS
Make sure the "Your Email Address" field has your current address. You can enter your old address (or your best guess) in the "Java Account Email" field. ^NS
Nope, no need to migrate in that case! The migration is only for older Mojang accounts (created before Dec 1, 2020). For any newer accounts, you don't need to take any extra steps. ^NS
1
17
Can you give us a bit more information about your issue? We'll be happy to point you in the right direction! ^NS
Go ahead and create a ticket at msft.it/6011wWI1N, and our Realms team can certainly look into that for you. ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6011wWxLv for Java, or msft.it/6012wWxLa for Bedrock. ^NS
1
4
That sounds like a cool idea! Feel free to submit this as feedback at msft.it/6017wWxaW. Check out this article if you have questions about submitting or searching for suggestions: msft.it/6019wWxaU ^NS
I'm afraid we're not able to assist with third-party mods such as Optifine, as we don't manage that software. I would recommend asking the community for suggestions, or see if Optifine has a support team! ^NS
1
No problem, what's the issue you're having? You can also check out our FAQ to see if your answer is there! msft.it/6017wWxcc ^NS
For mobile versions of Minecraft, you can upload your own custom skin by going to Profile > Classic Skins > Owned > Import. Check out this article for more info! msft.it/6014wWxik ^NS
That's definitely odd! It seems like the website is up and running currently. If you're still not able to access it, please try from another browser or another device. ^NS
Please feel free to submit any suggestions at msft.it/6015wWxMW! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6016wWxMo ^NS
1
Please feel free to submit any suggestions at msft.it/6012wWxza! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6013wWxzx ^NS
Go ahead and reach out to us at msft.it/6019wWxzZ so our Realms team can take a look! ^NS
Please contact us at msft.it/6014wWxy4, and our Realms team will be happy to look into this for you. ^NS