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Redmond, WA
Joined January 2013
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Replying to @electronsarerad
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Replying to @AlexanderGerck1
To keep your information secure, please complete our request form at msft.it/6016wWAHi so we can quickly and safely assist with your question! ^FF
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For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6012wWAGn or msft.it/6013wWAGX. ^FF
Replying to @KiwiGamern
Sorry about any delay you're encountering! We are experiencing a higher than normal volume of requests right now. If you can provide us with your ticket number, we can check on the status of your request for you. ^FF
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Replying to @tensters_
The latest launcher likely won't work on older systems like this one. Please try installing it on a Windows 10 or 11 system instead! ^NS
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Replying to @scottcunning
The Marketplace appears to be running just fine at the moment, so give it one more try. If you're still having trouble, please check our FAQs for connection troubleshooting-- msft.it/6011wWIST for Java, or msft.it/6012wWISp for Bedrock. ^NS
Replying to @ThobiYT
Make sure the "Your Email Address" field has your current address. You can enter your old address (or your best guess) in the "Java Account Email" field. ^NS
Replying to @MueckayOmar
Nope, no need to migrate in that case! The migration is only for older Mojang accounts (created before Dec 1, 2020). For any newer accounts, you don't need to take any extra steps. ^NS
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Replying to @nick24826124
Can you give us a bit more information about your issue? We'll be happy to point you in the right direction! ^NS
Replying to @OluwatobiAniba1
Go ahead and create a ticket at msft.it/6011wWI1N, and our Realms team can certainly look into that for you. ^NS
Replying to @bigneeyman @neeyorg
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6011wWxLv for Java, or msft.it/6012wWxLa for Bedrock. ^NS
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That sounds like a cool idea! Feel free to submit this as feedback at msft.it/6017wWxaW. Check out this article if you have questions about submitting or searching for suggestions: msft.it/6019wWxaU ^NS
Replying to @hurtado_abarca
I'm afraid we're not able to assist with third-party mods such as Optifine, as we don't manage that software. I would recommend asking the community for suggestions, or see if Optifine has a support team! ^NS
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No problem, what's the issue you're having? You can also check out our FAQ to see if your answer is there! msft.it/6017wWxcc ^NS
Replying to @S0NICK1D
For mobile versions of Minecraft, you can upload your own custom skin by going to Profile > Classic Skins > Owned > Import. Check out this article for more info! msft.it/6014wWxik ^NS
Replying to @KRehorovsky
That's definitely odd! It seems like the website is up and running currently. If you're still not able to access it, please try from another browser or another device. ^NS
Please feel free to submit any suggestions at msft.it/6015wWxMW! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6016wWxMo ^NS
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Replying to @danieldewitt931
Please feel free to submit any suggestions at msft.it/6012wWxza! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6013wWxzx ^NS
Replying to @IsMullac
Go ahead and reach out to us at msft.it/6019wWxzZ so our Realms team can take a look! ^NS
Replying to @Jorge_6712
Please contact us at msft.it/6014wWxy4, and our Realms team will be happy to look into this for you. ^NS