Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at msft.it/6016wWkqC so we can quickly and safely assist with your question! ^FF
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Mojang doesn't store any info regarding individual worlds. Unfortunately, this means we are unable to recover lost Minecraft worlds or skins. We recommend reading msft.it/6011wWkqP to prevent this issue going forward. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6010wWkej. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011wWked ^FF
To keep your information secure, please complete our request form at msft.it/6012wWkjO so we can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/6013wWkrt so we can quickly and safely assist with your question! ^FF
We're unable to open DMs, but you can reach out to our Support team at msft.it/6019wWku1 in order to keep your account info secure! ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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Try deleting your cache and use a different browser and/or device (if available), and ensure you have a good internet connection. Ensure that Javascript is enabled and that you are not blocking Javascript for Google domains. If you're still having issues, please let us know. ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6010wWXCg. ^FF
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To keep your information secure, please complete our request form at msft.it/6010wWX7i so we can quickly and safely assist with your question! ^FF
For assistance with Demo Mode, please check out: msft.it/6011wWXic for help. ^FF
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To keep your information secure, please complete our request form at msft.it/6019wWXjt so we can quickly and safely assist with your question! ^FF
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Please contact us at msft.it/6015wliEB, and be sure to include the transaction ID for the extra charge. Our Realms team will be happy to look into this for you. ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
Unfortunately we're not able to send you a DM, but we would be happy to help in any way we can! Feel free to contact us at msft.it/6016wl9q6 with more information. ^NS
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Unfortunately, the move to a Microsoft account cannot be undone. If you need to change the email address, reset your password, or modify any other settings on your Microsoft account(s), please contact their support team here: msft.it/6018wl9ln ^NS
If you have security questions, you can change your email at msft.it/6010wl9pm. If you don't remember your security questions or don't have them, please send us an email at msft.it/6011wl9pW so we can assist! ^NS
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Oh no, I'm sorry to hear that! :( Most Worlds are only saved to the device you're playing on, so unfortunately there may not be a way to recover this World. We recommend backing up Worlds to be safe. Check out this article for steps on how to do this: msft.it/6010wl9zY ^NS
We would be happy to help out with your Realms issue! Go ahead and contact us at msft.it/6012wlgN2, and one of our Realms agents will get back to you as soon as possible. ^NS
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Please send us an email at msft.it/6017wYAk1 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^Tk