Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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As a first step, please check out: msft.it/6016wiTkw for possible troubleshooting options. ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6013wiTkD. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6014wiTkE ^FF
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Feel free to share your suggestions and feedback for Minecraft here: msft.it/6017wiTpN. ^FF
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To keep your information secure, please complete our request form at msft.it/6013wiTKz so we can quickly and safely assist with your question! ^FF
Today’s the day! As part of making Minecraft: Java Edition even more secure, we’re beginning to roll out mandatory migration for some players.
Check out our FAQs for all the info you need to know and don’t forget that we are here to help with your migration questions!
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Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
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Payment errors can happen for a number of different reasons, so it's often hard for us to pin down on our end. Please check msft.it/6011wraZh and try these troubleshooting steps as a first step! ^NS
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That's definitely strange. Feel free to send us that screenshot at msft.it/6016wraXp, and our Tech team can look into that for you. ^NS
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Unfortunately we're not able to swap out versions of the game. If you bought this copy recently, I would recommend looking into a refund from the place you bought it. ^NS
Please feel free to submit any suggestions at msft.it/6018wraJe! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6019wraJ5 ^NS
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Sorry to hear that email confirmation isn't arriving! First, try requesting them from a different browser and checking your junk/spam folder. If you're not having luck, contact us at msft.it/6011wrayt so we can check it out. ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6017wraBZ for Java, or msft.it/6018wraBw for Bedrock. ^NS
If you purchased Java Edition, check for a confirmation email from Mojang. If you didn't receive one, the purchase likely failed and the charge should be temporary. Please check msft.it/6019wrvAf for more details! ^NS
If you're playing Minecraft for Windows (not Java Edition), then you can play on both devices with the same account. However, most Worlds are saved locally. Check this article for info about transferring Worlds to a different device: msft.it/6011wrvxR ^NS
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS
I can confirm your ticket is in our queue! We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS
All Minecraft accounts are linked to an email--even if you only log in with the username. We can certainly check out that ticket and provide some clarification if possible! Can you give us your ticket number? ^NS
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If you haven't already, please contact us at msft.it/6011wrvKZ so we can help. ^NS
Sorry we missed your question earlier! Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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