Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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First, double check that you're using the "Microsoft Login" option in the launcher and be sure you're using the correct Microsoft account! ^NS
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a first step,There are a couple of different types of gift cards (Dungeons, Marketplace, Java Edition, etc.) so it's hard to know which one you have on our end. As a first step, check our FAQ to see if this helps answer your question! msft.it/6010wiYrk ^NS
Go ahead and contact us at msft.it/6015wiYHV so our Realms team can look into this for you. ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6012wiYGp for Java, or msft.it/6013wiYGV for Bedrock. ^NS
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
That's definitely no good! Go ahead and contact us at msft.it/6013wichN, and our Realms team can look into that for you. ^NS
Sorry to hear those emails aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
It sounds like you might still have a Mojang account that has not been migrated. In the launcher, try logging in using the "Mojang Login" option. ^NS
It sounds like that's our Summer 2022 promotion! We're excited about it too, but until the offer is live in the summer, we can't comment further on upcoming events. For now, check out the FAQ for more info! msft.it/6016wic2M ^NS
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As a first step, please double check that you're not in flying mode. Double tap the jump button when you're a little off the ground: if you're in flying mode, you should fall back down to the ground and be able to walk around normally. ^NS
Unfortunately a Minecraft license cannot be transferred to a different Microsoft account. For your case, look into getting a Microsoft child account, and adding it to a family group. Check out this article for more information: msft.it/6016wicgw ^NS
Since you mentioned you don't have security questions, please send us an email at msft.it/6015wicn1 so we can assist! ^NS
If you have security questions, you can change your email at msft.it/6017wicp5. If you don't remember your security questions or don't have them, please send us an email at msft.it/6018wicpg so we can assist! ^NS
Go ahead and contact us at msft.it/6011wic37 so our Realms team can look into this for you. ^NS
Please contact us at msft.it/6013wicM9 and include a screenshot with this error message. Our Tech team will be happy to help out! ^NS
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Sorry to hear there's been some trouble installing the launcher. Go ahead and contact us at msft.it/6012wicJA, and our Tech team will be happy to help out. ^NS
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Unfortunately this is a temporary issue, and we are working on getting this sorted out as soon as we can. Please wait around an hour and you should see you issue alleviated. ^FF
Information on the upcoming 2022 promo can be found here: msft.it/6017wiTbB. ^FF
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