Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Go ahead and contact us at msft.it/6012wvXPC and we'll be happy to help in any way we can. ^NS
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Go ahead and contact us at msft.it/6016wvX3y so our Realms team can look into this for you. ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6015wvXMd for Java, or msft.it/6016wvXMe for Bedrock. ^NS
Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
Apologies for misunderstanding! Please try clearing your cache or trying to login from a different browser. If you're still not having luck, contact us at msft.it/6018wvXEm so we can look into this for you. ^NS
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We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS
We're not able to send direct messages via Twitter, but you can contact us at msft.it/6010wvVOa so we can safely assist with your question! ^NS
If you have security questions, you can change your email at msft.it/6011wvVMS. If you don't remember your security questions or don't have them, please send us an email at msft.it/6012wvVMs so we can assist! ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS
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Our apologies for any confusion then--when we're referring to tickets, that's the same as these emails. Please reply to those emails. An agent will help in any way they can. ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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Unfortunately we can't comment on upcoming promotions, so keep an eye on our official Minecraft social channels for announcements and check out our FAQ: msft.it/6011wvpfR ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
Please contact us at msft.it/6016wvpFI and we can certainly investigate for you. ^NS
Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
Our team is aware of this issue and is currently working on a fix that should mitigate the problem as soon as possible. For updates on this issue, you can visit the Bug Report page located here: msft.it/6012wvpOi ^NS
Go ahead and contact us at msft.it/6012wvpQo, and include a screenshot of your launcher and any error messages you see. We'll check it out from there! ^NS
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