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Joined January 2013
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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Just to be sure, did you receive a response from Minecraft Support? If so, please reply to that email to get back in touch. ^NS
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Please contact us at msft.it/6011wvpTD so we can look into this for you. ^NS
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Our team is aware of this issue and is currently working on a fix that should mitigate the problem as soon as possible. For updates on this issue, you can visit the Bug Report page located here: msft.it/6012wvpOi ^NS
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As a first step, please check our FAQs for connection troubleshooting msft.it/6015wvp8U ^NS
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Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
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We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS
It looks like that first ticket didn't get a response from you, which is why it was closed. The latest one I can confirm is open and in our queue. One of our agents will get back to you just as soon as possible! ^NS
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For privacy and security reasons, we're not able to help out with individual accounts over Twitter. Please reply to the ticket if you have any additional questions about your specific case. ^NS
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Please feel free to submit any suggestions at msft.it/6010wvTeO! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6011wvTeP ^NS
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If your save was created on a different version of the game, it may be incompatible with the latest official release. Please see our FAQs here msft.it/6010wvTrj or here msft.it/6011wvTrd for some more info. ^NS
Please contact us at msft.it/6011wvrFS, and we'll be happy to help in any way we can. ^NS
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As a first step, please check our FAQs for connection troubleshooting msft.it/6014wvrtM^NS
Although migration is a big change, it is intended to benefit players with new features such as increased account security. Nothing will change about the game except how you log in! However, migration is mandatory. Check out our FAQ for more info msft.it/6012wvrUy ^NS
Minecraft Support is here to help out with account and billing issues, and general technical issues. However, we're not developers, so we can't assist with things like bug fixes. All of that is handled by the team on the bug tracker here! msft.it/6014wvrWO ^NS
You may be seeing the demo mode due to the connection issue. As a first step, please check our FAQs for connection troubleshooting-- msft.it/6012wvr5r for Java, or msft.it/6013wvr5T for Bedrock. ^NS
The Summer 2022 promotion isn't live yet! We can't comment on upcoming promotions, so keep an eye on our official Minecraft social channels for announcements and check out our FAQ: msft.it/6012wvrXi ^NS
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Can you give us your ticket number? We'll double check it's in our queue. Keep in mind we have a higher than normal volume at the moment which can result in longer wait times. ^NS
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Please contact us at msft.it/6013wvrRR so our Realms team can check this out for you. ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS