Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Go ahead and contact us at msft.it/6019wvrH3 so our Realms team can look into this for you. ^NS
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Please feel free to submit any suggestions at msft.it/6012wvr1I! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6013wvr1L ^NS
The Summer 2022 promotion isn't live yet! We can't comment on upcoming promotions, so keep an eye on our official Minecraft social channels for announcements and check out our FAQ: msft.it/6011wvR7c ^NS
Realms seems to be working on our end at the moment! As a first step, please check our FAQs for connection troubleshooting-- msft.it/6016wvRxC for Java, or msft.it/6017wvRxh for Bedrock. ^NS
Please reply to the email from the support team, and include any info they've requested, and they can help out from there. ^NS
If you don't have the transaction ID, please reply to the ticket with any of the other requested information so the agent can try to verify you. We are currently experiencing higher than normal volume but will get back to you as soon as possible! ^NS
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As a first step, please check our FAQs for connection troubleshooting msft.it/6018wvRrO ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6016wvRGu ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6016wvu3Q ^NS
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It looks like Ray Tracing was originally a beta feature; if you're enrolled in Minecraft beta you will continue to receive the latest beta version, including ray tracing features. Check our FAQ for more info! msft.it/6014wvHb8 ^NS
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To keep your information secure, please complete our request form at msft.it/6019wQQwz so we can quickly and safely assist with your question! ^NQ
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Sorry to hear you are having difficulties with the marketplace. Please visit msft.it/6012wQQka for more help. ^NQ
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To keep your information secure, please complete our request form at msft.it/6016wQshQ so we can quickly and safely assist with your question! ^NQ
To keep your information secure, please complete our request form at msft.it/6010wQs7s so we can quickly and safely assist with your question! ^NQ
All available info on game updates can be found at msft.it/6015wQs4c. ^NQ
To keep your information secure, please complete our request form at msft.it/6015wQsUc so we can quickly and safely assist with your question! ^NQ
If you're still having any trouble accessing your account, then to keep your information secure, please complete our request form at msft.it/6012wsCn0 so we can safely assist you further! ^FF
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Thanks for that! I can confirm that we received your request, and one of our agents will reply to you as soon as possible. We try to respond to tickets in the order they were received. We appreciate your patience! ^FF
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If you need any assistance with Minecraft on Xbox Game Pass, please reach out to Microsoft Support at msft.it/6012wsCKQ or msft.it/6013wsCKv. ^FF