To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question! ^SM
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that we hope to have out to everyone as soon as possible.
Thank you for your patience while we work on the solution! ^SM
There is some work underway on our ticket intake form, so you won't be able to create a new help request for around 30 minutes. We'll let you know when it's done!
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL