Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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All available info on game updates can be found at help.minecraft.net/hc/en-us/…. ^SP
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^SP
For questions about the Playstation editions of the game, please contact Playstation Support here: support.playstation.com/ ^SP
To find out how to locate your transaction ID or retrieve it if you no longer have it, see help.minecraft.net/hc/en-us/… ^SP
Let's try that again without the NSFW images. @mojang dot support is not us, so if you receive an email from that address, please do not give out any personal info.
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Did you see an error about verifying game ownership when trying to play?
This is being investigated and is close to a resolution. We'll let you know when it's fixed.
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I'm sorry to hear that's happening! I would go ahead and report that here: bugs.mojang.com/secure/Dashb… so that the developers can see and look into it further. ^AS
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I'm sorry to hear that happened! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. ^AS
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There is a currently known bug that prevents the beta client from updating to acknowledge the pre-order of Minecraft Dungeons. So even if you have purchased Minecraft Dungeons, the client will still ask you to pre-order the game. We are working on resolving this! ^AS
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Having trouble with your Hero Pass?
help.minecraft.net/hc/en-us/…
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No worries! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS
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Unfortunately, you'll have to purchase a copy of Minecraft for each platform you'd like to play on. This page can give you more info on the editions available: help.minecraft.net/hc/en-us/…. Thanks! ^AS
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I'm sorry you're having trouble with your account! For questions and help with the Bedrock editions of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. Thanks! ^AS
No worries! The game should be available now! Here's our FAQ for more details: help.minecraft.net/hc/en-us/…. Thanks! ^AS
No worries! The game should be available now! Here's our FAQ for more details: help.minecraft.net/hc/en-us/…. Thanks! ^AS
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I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
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I'm sorry to hear that! I would go ahead and try another browser and clear your cache to see if that helps! I would also try using this link :help.minecraft.net/hc/en-us/… to get to where you can make a ticket. Thanks! ^AS
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I'm sorry you're having trouble! For technical help, please visit our Help site at help.minecraft.net/hc/en-us and for more details and help with the Playstation specific editions of Minecraft, you can also go to playstation.com/support/. ^AS
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