Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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No worries! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID from the purchase in your email to us, if possible. ^AS
Unfortunately, you'll have to purchase a copy of Minecraft for each platform you'd like to play on. This page can give you more info on the editions available: help.minecraft.net/hc/en-us/…. Thanks! ^AS
I'm sorry to hear that's happening! I would go ahead and report that here: bugs.mojang.com/secure/Dashb… so that the developers can see and look into it further. ^AS
I'm sorry to hear that! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS
I'm really sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
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Please verify your game is synced with your Microsoft Live account in the profile settings page. If you continue to experience issues with your game after syncing, please contact us here and we will assist as soon as possible: help.minecraft.net/hc/en-us/… ^AS
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No worries! You can find that information and more here: help.minecraft.net/hc/en-us/…. If you still need help, you can send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help. ^AS
I'm sorry to hear that! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS
That's a really cool idea! If you haven't submitted that suggestion yet and you would like to, please visit feedback.minecraft.net/hc/en…. ^_^ ^AS
When only the demo mode is accessible or it's asking you to pay again, this means that you're logging in with an account that doesn't contain a Minecraft profile/username or a copy of the game. please visit help.minecraft.net/hc/en-us/… for possible solutions. Thanks! ^AS
I'm sorry to hear that's happening! For technical help, please visit our Help site help.minecraft.net/hc/en-us. If you're still having trouble, I would go ahead and report that here: bugs.mojang.com/secure/Dashb… so that the developers can see and look into it further. ^AS
I'm sorry to hear that's happening! For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^AS
I'm sorry you're having trouble with your account! For questions and help with the Xbox & Windows 10 editions of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. Thanks! ^AS
I'm sorry to hear that's happening! I would go ahead and report that here: bugs.mojang.com/secure/Dashb… so that the developers can see and look into it further. ^AS
1
I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
When only the demo mode is accessible or it's asking you to pay again, this means that you're logging in with an account that doesn't contain a Minecraft profile/username or a copy of the game. please visit help.minecraft.net/hc/en-us/… for possible solutions. Thanks! ^AS
I'm sorry to hear that happened! For help with purchasing issues, please visit help.minecraft.net/hc/en-us/…. Thanks! ^AS
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I'm really sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
2
I'm sorry you're having trouble with your account! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS