Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
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Hi there! Unfortunately, Minecraft will need to be purchased for each platform you play it on. You can purchase either the Java or Windows 10 version of Minecraft for PC through this link: minecraft.net/en-us/get-mine… ^SP
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible. ^SP
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Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible. ^SP
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That is a really interesting idea! If you haven't submitted that suggestion yet and you would like to, please visit feedback.minecraft.net/hc/en…. This page might help you out in the meantime: help.minecraft.net/hc/en-us/…. Thanks! ^AS
I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
No worries! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach any details you can remember about the account in your email to us, if possible. ^AS
I'm sorry to hear that! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible.
Hope you have a nice morning as well! ^AS
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I'm sorry to hear that happened to your friend! Please have them send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help them out. ^AS
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I'm sorry you're having trouble! It sounds like a temporary issue, so I would wait 30 minutes before logging in again and don't attempt to log in to any of our services. If you continue to have trouble, more information can be found at; help.minecraft.net/hc/articl…. ^AS
It's possible it could be a bug, so I would go ahead and report that here: bugs.mojang.com/secure/Dashb… so that the developers can see and look into it further, just in case. ^AS
You should be getting the funds back if both purchases failed. If you still haven't gotten the funds back after 5-7 business days, contact us here: help.minecraft.net/hc/en-us/… and we'll do our best to help you out. ^AS
Please verify your game is synced with your Microsoft Live account in the profile settings page, and then try re-logging. If you continue to experience issues with your game after syncing, contact us here and we will assist as soon as possible: help.minecraft.net/hc/en-us/… ^AS
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I'm sorry to hear that happened! It sounds like you have failed purchases that should go back to your card after a few business days, so don't worry. For further help with purchasing issues, please visit help.minecraft.net/hc/en-us/…. Thanks! ^AS
When only the demo mode is accessible or it's asking you to pay again, this means that you're logging in with an account that doesn't contain a Minecraft profile/username or a copy of the game. please visit help.minecraft.net/hc/en-us/… for possible solutions. Thanks! ^AS
For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com.
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All available info on game updates can be found at help.minecraft.net/hc/en-us/….