Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
Hello! We are not able to directly swap out copies of the game. If you bought Windows 10 Edition and want to change to Java, you will need to contact Microsoft support and refund your purchase here: support.microsoft.com/en-us/… Hope this helps! ^SP
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. You can let your friend know to include an email he has access to, and then include the rest of the details in the ticket body. Hope this helps! ^SP
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP