I'm sorry to hear about this! It may have been an auto-response that went out to players regarding the Windows 10 codes. Because this doesn't apply to your situation, simply reply to the email, and someone will assist you as soon as possible. ^SP
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
If you're referring to RTX beta, you can find out how to quit the beta near the bottom of this page. help.minecraft.net/hc/en-us/… Hope this helps! ^SP
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP