Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm sorry to hear about that! Reply to your email and a human will respond as soon as we're able to. ^AF
I'm so sorry that's been happening to you! For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^AF
Oh no! I'm sorry to hear about that. If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^AF
All available info on game updates can be found at help.minecraft.net/hc/en-us/…. ^AF
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^AF
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The reply you received may have been an automation reply for common issues players are experiencing. If it does not apply to your situation, simply reply to the email and you will receive assistance from someone as quickly as possible. ^AF
To find out how to locate your transaction ID or retrieve it if you no longer have it, see help.minecraft.net/hc/en-us/… However, send us an email anyway and we'll do our best to help you. ^AF
To find out how to locate your transaction ID or retrieve it if you no longer have it, see help.minecraft.net/hc/en-us/… ^AF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AF
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I'm sorry for any delays from us! We're working to respond to your ticket as soon as we can. Thanks for being incredibly patient! ^AS
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I'm really sorry for any delays from us! We're working to respond to your ticket as soon as we can. Thanks for being incredibly patient! ^AS
I'm sorry to hear that! I would go ahead and update the system if you haven't already with the most recent patch and re-sync the joycon/controller. For further help with Minecraft on Nintendo consoles, please visit help.minecraft.net/hc/en-us/…. Hopefully that helps! ^AS
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I'm sorry to hear that happened with your older account! I would send us an email here: help.minecraft.net/hc/en-us/… and we'll do our best to help you get the account back. Anything you can remember about the account helps, so don't worry if you can't remember everything.^AS
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No problem! Please go ahead and send us an email like I mentioned before with any details you can remember, and we'll look into this further for you. Thanks for understanding and your patience in this matter. ^AS
That is a really cool idea! If you haven't submitted that suggestion yet and you would like to, please visit feedback.minecraft.net/hc/en…. ^_^ ^AS
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I'm sorry to hear that happened! Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID in your response to us, if possible. ^AS
Shoot, I'm really sorry, but we cannot provide support if your child was given an account or if they made a purchase through an unauthorized reseller or another player. You'll need to dispute the charges with the seller or with your bank for a possible refund. ^AS
I'm sorry you're having trouble! For help with the Playstation specific editions of Minecraft, you can go to playstation.com/support/. Thanks! ^AS
I'm really sorry, but we're not able to assist with getting a username that's unavailable. Our FAQ can help give more insight on this: help.minecraft.net/hc/en-us/…. Thanks for understanding. ^AS
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That's a great question! Please contact Education Edition Support for any questions you have and further assistance: aka.ms/meesupport. Thanks for understanding! ^AS