Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hey there! We understand a lack of response can be frustrating-- we try to respond to every issue as soon as possible in the order they were received. We apologize for the wait, and you'll hear from us directly as soon as we're able! :) ^PT
Hey there! We're sorry to hear that you're experiencing issues with your Realm. For technical help, please visit our Help site help.minecraft.net/hc/en-us. Of course-- you are always more than welcome to reach out to us for support. :) ^PT
Hi there! We're sorry to hear that you're having issues logging in. Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^PT
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Hi there! We understand that a lack of response is upsetting, and we are working hard to get to everyone as soon as possible in the order in which we were contacted. :) Thank you for your patience--and you'll hear from us directly as soon as we are able! ^PT
Hi there! We understand that a lack of response is upsetting-- that's why we are working diligently to respond to every issue as fast as possible in the order they were received. Thank you for your patience and you'll hear from us directly as soon as we can! :) ^PT
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Hey there! We're sorry to hear about the tech issue you're running in to. Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^PT
Hey there! As of right now, we do not have an approximate time available. We are working diligently to get to everyone as soon as possible in the order in which the issues were received. Thank you so much for your patience! :) ^PT
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Hey there-- we're sorry to here that there may have been an issue with your world! For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^PT
Hey there! We're sorry to see that you're experiencing some kind of issue. For technical help, please visit our Help site help.minecraft.net/hc/en-us, or visit our Community forum. ^PT
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We're sorry to hear what's happened to your account! Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^PT
Hi! We're sorry to hear about what happened to your Xbox! For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^PT
Hey there! For information on downloading certain editions of Minecraft, please visit our Help site help.minecraft.net/hc/en-us. ^PT
We're sorry to hear you accidentally purchased the wrong version! Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^PT
We understand a lack of response is upsetting, so we try to respond to each issue as soon as we are able in the order they're received. Thank you for your patience, and you'll hear from us directly as soon as we can! :) ^PT
We're sorry to hear that you're having issues trying to uninstall beta! Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^PT
We're sorry, but the promotion to redeem a free copy of Minecraft for Windows 10 for players who purchased Java before October 19th 2018 has ended, and we're unfortunately not able to provide additional codes. ^SA
If you've redeemed a code before, you can see on your Mojang account settings page here account.mojang.com/me/settin… and you can also log into your Microsoft (Xbox Live) Account in the Microsoft Store to see if your account owns a copy of Minecraft for Windows 10. ^SA
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Hey there! We're sorry to hear that you don't know the answers. Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^PT
If you suspect your Minecraft account's security has been compromised, please contact us at the link below and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA