Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We're glad we could help. Once a code has been redeemed, that Microsoft Account will own Minecraft for Windows 10, and the code cannot be used a second time. As mentioned, this does not influence your Mojang (Java Edition) account. ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/…...
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For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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I'm very sorry, but we're unable to provide technical troubleshooting support for corrupted world data. If your world is on a Realm, you can revert to a previous backup, and you can see our article about world backup here: help.minecraft.net/hc/en-us/… ^SA
Provided the code has not been redeemed, it will be valid and use-able once by you or a friend with no influence to your Minecraft account. I hope this helps! ^SA
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If you didn't receive an email from Mojang with a Transaction ID for a purchase, the order is most likely in-complete, and we're unable to refund incomplete orders. You can see some troubleshooting ideas for this here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/…...
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
If you suspect your Minecraft account's security has been compromised, please contact us at the link below and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA
While this is most likely a temporary issue, please try restarting your game client and your computer/console and try signing into your Microsoft (Xbox Live) Account again. If this does not work, please try again after a few hours time. I hope this helps! ^SA
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We're sorry for the trouble with your Marketplace content! Please contact us here help.minecraft.net/hc/en-us/… and confirm any missing content as well as your Gamertag and receipts from purchase and we'll assist as soon as possible. ^SA
@CarlGebhardt21 If you suspect your Minecraft account's security has been compromised, please contact us at the link below and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA
Because Minecraft for mobile phone (Pocket) and PC (Java and Bedrock) are separate editions, they are sold on different stores and have different prices. You can purchase one of the PC edition here minecraft.net/en-us/get-mine… I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
While this is most likely a temporary issue, please try restarting your game client and your computer/console and try signing into your Microsoft (Xbox Live) Account again. If this does not work, please try again after a few hours time. I hope this helps! ^SA
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I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
@ZizacoZizaco While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
You can see more info about Minecraft Dungeons at the FAQ page here help.minecraft.net/hc/en-us/… and if you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
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