Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you're experiencing this issue with a Minecraft Realm, please try closing and re-opening the Realm as this can help with world-loading and connectivity issues. I hope this helps! ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/…...
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Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en… ^SA
@McTiddley We're sorry about that! While this is most likely a temporary issue, please try force-closing and re-opening your Minecraft game in your Xbox's settings. You can also reach Xbox Player Support for more help with Minecraft for Xbox here beta.support.xbox.com/contac… ^SA
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If you're missing Marketplace content you've purchased before, please contact us here help.minecraft.net/hc/en-us/… and confirm the missing content as well as your Gamertag and receipts from purchase and we'll assist as soon as possible. ^SA
Hi there! While we can't comment on any game change/patch/update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en… ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/… ^SA
For more information about joining/leaving the beta, please take a look at our help article here: help.minecraft.net/hc/en-us/… Please be extra sure to back up any world content first! ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
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We're sorry, but the promotion to redeem a free copy of Minecraft for Windows 10 for players who purchased Java before October 19th 2018 has ended, and we're unfortunately not able to provide additional codes. ^SA
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We're sorry for the trouble playing multiplayer. For more information about cross-play with Minecraft, you can see our help articles here help.minecraft.net/hc/en-us/… and here help.minecraft.net/hc/en-us/… ^SA
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Unfortunately, because Minecraft Pocket Edition is designed for Android OS, it cannot run on ChromeOS. We're sorry for the inconvenience. ^SA
While this is most likely a temporary issue, please try restarting your computer/game, as well as log out and back into your Microsoft (Xbox Live) Account in your game. If you think you've found a bug, you can submit a report here bugs.mojang.com/ ^SA
If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
I'm sorry but we're not able to assist with account-specific issues here. Please submit a new request to us here help.minecraft.net/hc/en-us/… and we'll help as soon as we can. ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Since we are not able to see Microsoft (Xbox Live) Account information, we'd recommend contacting Xbox Player Support for any questions regarding a Microsoft / Xbox Live account, and they can be reached here beta.support.xbox.com/contac… ^SA
If you've received an email from Mojang with a Transaction ID that you want to request a refund for, please contact us here help.minecraft.net/hc/en-us/… and we'll assist as soon as we can. ^SA
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
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