Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
Please try logging out and in from your Microsoft (Xbox Live) Account within the game settings, as well as force-closing and restarting the game application. I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
We're sorry, but the promotion to redeem a free copy of Minecraft for Windows 10 for players who purchased Java before October 19th 2018 has ended, and we're unfortunately not able to provide additional codes. ^SA
@GonFree01703804 I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
While it's not possible to purchase additional gift codes on a Mojang (Minecraft Java) account, you can purchase a physical prepaid code card online or at participating in-store retailers. You can see more about this here help.minecraft.net/hc/en-us/… I hope this he...
If you're having trouble making a purchase on the Minecraft website, you may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
I'm very sorry but we cannot expedite specific requests. We'll continue working through requests in the order received and hope we can resolve your issue soon! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
2
Please try logging out and in from your Microsoft (Xbox Live) Account within the game settings, as well as force-closing and restarting the game application. I hope this helps! ^SA
1
If you're missing Marketplace content you've purchased before, please contact us here help.minecraft.net/hc/en-us/… and confirm the missing content as well as your Gamertag and receipts from purchase and we'll assist as soon as possible. ^SA
Login issues with the website/launcher can be related to past interaction with third-party launchers/websites. While we can't provide insight to these kinds of issues, you may find helpful support at the community run help page: minecraftirc.net/minecrafthe… ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
1
Login issues with the website/launcher can be related to past interaction with third-party launchers/websites. While we can't provide insight to these kinds of issues, you may find helpful support at the community run help page: minecraftirc.net/minecrafthe… ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here ...