Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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While this is most likely a temporary issue, please try force-closing and restarting the game application, as well as logging out and in from your Microsoft (Xbox Live) Account within the game settings. I hope this helps! ^SA
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Please try having the Realm owner close and re-open the Realm as this can resolve issues with player being unable to join. You might also try fully logging out and back into your Minecraft launcher. I hope this helps! ^SA
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Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
Please contact us here help.minecraft.net/hc/en-us/… and confirm the Gamertag for the account owning the Realm and we will take a closer look as soon as possible. ^SA
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We're sorry for the long wait to get help with your request. We're continuing to work through requests in the order received and will assist with your request as soon as we can. ^SA
If you suspect your account was compromised, resulting in losing your Windows 10 code, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID. ^SA
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Please contact us here help.minecraft.net/hc/en-us/… and confirm any missing content as well as your Gamertag and receipts from purchase and we'll assist as soon as possible. ^SA
If you suspect your account was compromised, resulting in losing your Windows 10 code, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID. ^SA
I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
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I noticed you mentioned users on your Realm using both iOS and Java. Please note that Minecraft Java Realms cannot cross-play with Bedrock Editions such as Windows 10 and Pocket Edition. For help with a Java realm, please reach out to us here help.minecraft.net/hc/en-us/…...
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For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^JS
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Please check our FAQ at help.minecraft.net/hc/en-us/…. If you still require assistance with your Realm, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to describe the issue, provide the name of the Realm, and your Username/Gamertag. ^JS
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