Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^JS
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^JS
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
For help with a Microsoft (Xbox Live) Account and Minecraft for Windows 10, please reach out to Xbox Player Support here beta.support.xbox.com/contac… I hope this helps! ^SA
It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
If you still have a Minecraft Premium account, you can migrate it here account.mojang.com/migrate Once you've migrated to a Mojang account, you can log in and download Minecraft Java here minecraft.net/en-us/download… I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
@farmergirI While this may be a temporary issue, please try logging out and into your Xbox Live account, and restart your game application. For support for Minecraft Xbox Edition, you can reach Player Support here beta.support.xbox.com/contac… I hope this helps! ^SA
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If you suspect your Minecraft account's security has been compromised, please contact us at the link below and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA
If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
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If you suspect your account was compromised, resulting in losing your Windows 10 code, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID. ^SA
It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
If you've already redeemed your Windows 10 code once, we are not able to re-issue a new code. For questions relating to finding your Xbox Live account which owns the code, please contact Player Support here beta.support.xbox.com/contac… ^SA
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While we can't help with marketplace content issues here, please contact us here help.minecraft.net/hc/en-us/… with your Microsoft (Xbox Live) Account Gamertag and your purchase receipt, and we'll assist as soon as possible. ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
Please have them submit a request to us with an email they can access, and confirm as much info about the account as possible (email/username/transaction ID/purchase date/etc). They can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible....
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Please note that you will need to log into the same Microsoft (Xbox Live) Account with which you redeemed your code originally. For more help with Xbox Live account related issues, please see Player Support here beta.support.xbox.com/contac… I hope this helps! ^SA
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