Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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If you're having trouble seeing purchased content across platforms with the same Microsoft (Xbox Live) Account, please try logging out and back into the account on your PC. I hope this helps! ^SA
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If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
Login issues with the website/launcher can be related to past interaction with third-party launchers/websites. While we can't provide insight to these kinds of issues, you may find helpful support at the community run help page: minecraftirc.net/minecrafthe… ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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Because Minecraft on Nintendo Switch syncs with your Microsoft (Xbox Live) Account, Please try logging out and back into your Microsoft Account in the game's settings. Also, please try force-closing and re-opening your game in the Switch. I hope this helps! ^SA
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@KBarronCards While this is most likely a temporary issue, please try closing and re-opening your Realm as this can resolve issues with player being unable to join. I hope this helps! ^SA
While this may be a temporary issue, please try logging out and into your Xbox Live account, and restart your game application. For support for Minecraft Xbox Edition, you can reach Player Support here beta.support.xbox.com/contac… I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
We're sorry to hear of the lost progress on your Realm! Please contact us here help.minecraft.net/hc/en-us/… and confirm your account's email/username so we can take a closer look as soon as possible. ^SA
Because Minecraft world data is stored locally, you will need to manually transfer data to play worlds that are not hosted on a Realm. You can learn more about this here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
While this is most likely a temporary issue, please try force-closing and restarting the game application, as well as logging out and in from your Microsoft (Xbox Live) Account within the game settings. I hope this helps! ^SA
If you suspect your account was compromised, resulting in losing your Windows 10 code, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID. ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
We have notified all players who were randomly chosen from beta participant signups via e-mail and provided access, and won't be adding more participants to the beta at this time. However, sign up for the beta here dungeons.minecraft.net/ in case another is set up.
If you've redeemed a code for Minecraft for Windows 10 in the past, please sign into the same Microsoft (Xbox Live) Account you used in the Microsoft Store, and you should still own Minecraft for Windows 10. I hope this helps! ^SA
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@M_Ohl97 I'm sorry, but we're unable to make exceptions to the 30 day wait for username changes, After 30 days have passed, you can update your name here: account.mojang.com/me/settin… and you can read more about username changes here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
@astrid_vanover Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA