Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
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Thank you for reaching out to us! You can learn more about the Microsoft Partner Program here developer.microsoft.com/en-u… I hope this helps! ^SA
@thomasdubost5 Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
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@Mo_2_Ga We're sorry to hear about the problems playing online. Please try closing and re-opening your Realm as this can resolve issues with player being unable to join. I hope this helps! ^SA
Unfortunately, Minecraft Bedrock Edition skins do not sync over different devices, for more info about changing skins in Bedrock, please check the Minecraft wiki linked in the following article help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Please try fully logging out and into your game Launcher, as well as double checking that any anti-virus or firewall software is not affecting your game. I hope this helps! ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
We're sorry, but it is not possible to change these security settings. If you use a VPN, please disable it when playing Minecraft and making account updates. I hope this helps! ^SA
Please try logging out/into your Xbox Live on your computer, as this can help your Realm status update. Additionally, please open the Microsoft Store app and look for updates for Minecraft by clicking the "Downloads and Game Updates" option in the top-right. ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
Login issues with the website can be related to past interaction with third-party launchers or websites. While we can't provide insight to these kinds of issues, you may find helpful support at the community run help page: minecraftirc.net/minecrafthe… ^SA
Thanks for reaching out to us with a bug report. You can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
@TAKATTYA_MMD For more information about joining/leaving the beta, please take a look at our help article here: help.minecraft.net/hc/en-us/… Please be extra sure to back up any world content first! ^SA
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While we can't help with account-specific issues here, please contact us here help.minecraft.net/hc/en-us/… with your Microsoft (Xbox Live) Account Gamertag, and we'll assist as soon as possible. ^SA
@Cheesuschristm1 It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible: help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
We have fixed the Windows 10 code error. You can log in to our Mojang account and redeem your Windows 10 code if you purchased Java Edition BEFORE October 18, 2018.
If you're eligible, you have until midnight PST on Monday, April 20 to redeem your code.
minecraft.net/en-us/article/…
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