Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
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I'm very sorry, but because Mojang does not store your local world data, we cannot assist with world recovery. You can see our article about world backup here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
For more information about joining/leaving the beta, please take a look at our help article here: help.minecraft.net/hc/en-us/… Please be extra sure to back up any world content first! ^SA
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Please try restarting your game in your game console's settings, and log out and back into your Microsoft (Xbox Live) Account in your game's settings. I hope this helps! ^SA
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Sometimes it can take a few minutes for your new account to be available for use. Please try logging in after 30 minutes to an hour, and we hope you're able to get started with Minecraft soon! ^SA
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We'd recommend trying any other major banking credit/debit cards you may own with the website. Since transactions for Minecraft are processed in Sweden, this can cause errors in some situations. We're sorry for all the trouble and appreciate your patience. ^SA
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This is most likely a temporary issue, but please try logging out and back into your account in your game's launcher (Mojang or Microsoft depending on the version) as well as force-closing and restarting your game. I hope this helps! ^SA
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For help with a Microsoft (Xbox Live) Account and Minecraft Bedrock Edition, please reach out to Xbox Player Support here beta.support.xbox.com/contac… I hope this helps! ^SA
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Please try force-closing and restarting your Minecraft game in your PS4, as well as logging out and back into your Microsoft (Xbox Live) Account within the game settings. You can also reach Playstation Player Support here playstation.com/support I hope this helps!...
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You can see more info about why the Paypal option was removed at the following article help.minecraft.net/hc/en-us/… I hope this helps! ^SA
This is most likely a temporary issue, but please try logging out and back into your account in your game's launcher (Mojang or Microsoft depending on the version) as well as force-closing and restarting your game. I hope this helps! ^SA
We're sorry to hear about the trouble with your Realm. While this is most likely a temporary issue, you can see the latest status updates for Realms at the @MojangStatus Twitter page. We hope everything is up and running again soon! ^SA
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Please try force-closing and restarting your Minecraft app. If this doesn't work, please try restarting your phone, as well as logging out/in with your Microsoft (Xbox Live) account in your game settings. I hope this helps! ^SA
I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
If you suspect your Minecraft account's security has been compromised, please contact us at the link below and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA
Please try submitting the request through another browser or private tab, and double check that the email from Mojang hasn't been sent to a spam folder. We're working through player requests in the order received and will assist with your email as soon as we c...
We'd recommend force-closing and restarting your Minecraft app/launcher, as well as logging out and in from your Microsoft or Mojang account in the game/launcher's settings. I hope this helps! ^SA
I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA