Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
We'd recommend force-closing and restarting your Minecraft app/launcher, as well as logging out and in from your Microsoft or Mojang account in the game/launcher's settings. I hope this helps! ^SA
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Hi there! While we can't comment on any game update or feature related information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en… ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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If you suspect your Minecraft account's security has been compromised, please contact us at the link below and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA
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Please try restarting your game in your game console's settings, and log out and back into your Microsoft (Xbox Live) Account in your game's settings. I hope this helps! ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
We're sorry for the lost work with your Realm! Please contact us here help.minecraft.net/hc/en-us/… with the Gamertag for your Realm, and we can take a closer look as soon as we can. ^SA
Unfortunately, Paypal is no longer accepted on the Minecraft website as noted here: help.minecraft.net/hc/en-us/… As an alternative, you could purchase a prepaid code for Minecraft Java from an in-store or online retailer like Amazon. I hope this helps! ^SA
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If you didn't receive an email from Mojang with a Transaction ID for a purchase, the order is most likely in-complete, and we're unable to refund incomplete orders. You can see some troubleshooting ideas for this here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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Thanks for reaching out to us with a bug report. You can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
We're sorry for the trouble! While this is most likely a temporary issue, please try closing and re-opening your Realm as this can resolve issues with player being unable to join. I hope this helps! ^SA
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Unfortunately, all local Minecraft world data is stored locally, and is not saved within Mojang's servers. For help troubleshooting corrupt world data, you can reach the community run help chat at minecraftirc.net/minecrafthe… ^SA
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Because Minecraft for Playstation is a separate game and account system from Minecraft for Windows 10 and Minecraft Java, it is not possible to play Minecraft on a PC with a Playstation Network account. ^SA
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Thanks for reaching out to us with a bug report. You can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
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I'm sorry to hear about that! If you're playing on a PC, please make sure your Operating System and video card drivers are up to date. You can find more information at the following link: help.minecraft.net/hc/en-us/… ^SA
We're sorry about that! If you didn't receive an email from Mojang confirming a Transaction ID for the purchase, there may have been a problem processing your payment. You can see more info about possible payment issues here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
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