Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This is most likely a temporary issue, but please try logging into your Mojang account in the Minecraft website using another browser, private tab or another device. If this doesn't work, please try again in a few hours time. I hope this helps! ^SA
Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en… ^SA
Please try force-closing and restarting your Minecraft app. If this doesn't work, please try restarting your phone, as well as logging out/in with your Microsoft (Xbox Live) account in your game settings. I hope this helps! ^SA
You can look into ways to recover your transaction ID here help.minecraft.net/hc/en-us/… and reply back to the confirmation email from sending your request. We're continuing to work through player requests in the order received and will assist as soon as we can! ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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Hi there! While we can't comment on any update schedule information, you can learn a little more about Minecraft updates at the following link: help.minecraft.net/hc/en-us/…^SA
This is most likely a temporary issue, but please try logging out and back into your account in your game's launcher (Mojang or Microsoft depending on the version) as well as force-closing and restarting your game. I hope this helps! ^SA
I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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If you haven't received an email from Mojang confirming a Transaction ID for the previous purchases, the orders are most likely in-complete, and we're unable to refund incomplete orders. We'd recommend contacting your bank to resolve any pending transactions. ^SA
If you're playing on a Realm, please have the owner close and re-open it, as this can help with connectivity issues. Additionally, you can see the following article here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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Please check and delete any other world templates that may not be in use, as well as force-closing and restarting your Minecraft game within your console. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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If you're playing on a Realm, please have the owner close and re-open it, as this can help with connectivity issues. Additionally, you can see the following article here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Please remember that too many objects in close quarters can cause lag, but if you think you've found a bug you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en… ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
If you suspect your Minecraft account's security has been compromised, please contact us at the link below and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA