Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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While we're unable to process refund requests for Minecraft Java Edition here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please remember to attach your Transaction ID for quicker help. ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
If you've received an email from Mojang confirming a Transaction ID for a purchase you didn't intend to make, please send it to us here help.minecraft.net/hc/en-us/… and we'll assist as soon as possible. I hope this helps! ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
If you'd like to submit a suggestion, please visit feedback.minecraft.net/hc/en….
It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, purchase location, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
While this is most likely a temporary issue, please try restarting your game client and your computer/console and try signing into your Microsoft (Xbox Live) Account again. If this does not work, please try again after a few hours time. I hope this helps! ^SA
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I'm very sorry, but because Mojang does not store your local world data, we cannot assist with world recovery. You can see our article about world backup here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Please try logging out and back into the Xbox Live (Microsoft) account tied to your son's console, as well as closing/re-opening the Minecraft application in your settings. You can get more help with Minecraft for Xbox here beta.support.xbox.com/contac… ^SA
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The Minecraft Dungeons Beta is separate from pre-ordering the game. We've notified players who were randomly chosen from beta participant signups via e-mail and provided access, and won't be adding more participants to the beta at this time. ^SA
@devonjaydean Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID.
Please try force-closing and re-opening the game in your device, as well as logging out and back into your Microsoft (Xbox Live) Account within your game's settings. I hope this helps! ^SA
Please try logging out and in from your Microsoft (Xbox Live) Account within the game settings, as well as force-closing and restarting the game application. I hope this helps! ^SA
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID.
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If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see.
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist.
Sorry to hear that. If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see.
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
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