Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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@pranav_fj Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID.
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If you're playing on a Realm, please try restarting the Realm as this can help with connectivity issues. Additionally, you can see the following article for general troubleshooting: help.minecraft.net/hc/en-us/… ^SA
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If you suspect your Minecraft account's security has been compromised, please contact us at the link below and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist.
@Pedro_vpp011 For two players to join a Realm, each player will need their own Minecraft game copy and account. If you're playing on a console edition, you can reach Playstation Support here playstation.com/support and Xbox Player Support here beta.support.xbox.com/contac… ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
This could be a temporary issue, but please try force-closing and restarting your Minecraft app. If this doesn't work, please try restarting your phone, as well as logging out/in with your Microsoft (Xbox Live) account in your game settings. I hope this helps!...
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While we can't help with account-specific issues here, please contact us here help.minecraft.net/hc/en-us/… with your Microsoft (Xbox Live) Account Gamertag and receipts from your minecoin purchase and we'll assist as soon as possible. ^SA
It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
While we can't help with account-specific issues here, please contact us here help.minecraft.net/hc/en-us/… with your Microsoft (Xbox Live) Account Gamertag and receipts from your minecoin purchase and we'll assist as soon as possible. ^SA
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Our developers will continue working through feedback requests in the order received, and they appreciate your feedback! Thank you for your continued patience. ^SA
Please send us an email at help.minecraft.net/hc/en-us/… and we will give as much info as possible.
If you don't have immediate access to your Transaction ID, you can look into ways to recover it here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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Much like consoles, each platform will require it's own purchase of the game. If you buy the Windows 10 Edition you could play with your Realm from Xbox.
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If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see.
While we can't help with account-specific issues here, please contact us here help.minecraft.net/hc/en-us/… with your Microsoft (Xbox Live) Account Gamertag, and we'll assist as soon as possible. ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
If you weren't using a pre-paid card, it's possible the transaction didn't complete due to other reasons listed in the following article: help.minecraft.net/hc/en-us/… ^SA
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